This video will help administrators and managers who are looking to build or update a client portal. To perform most of the steps shown, a user must have permission to create and manage client portal desktops as well as access to manage content within the service catalog, knowledge base, and questions components.
Summary
In this video, we discuss the need for accessibility and responsive web design in self-service websites.
We also review some of the common building blocks and components that all great client portals share with each other. The session includes examples from higher ed client portals, including samples of their service catalogs and knowledge bases.
Duration 26 min presentation, 4 minutes Q&A
Presented by Andrew Graf from TeamDynamix
Contents
- Client Portal overview
- Common components of effective client portals
- Key considerations, including accessibility and compliance as well as responsive design
- Approaches to successfully implementing a client portal
- Q&A