ITSM Admin Tips & Tricks

ITSM Admin Tips & Tricks

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A crowd favorite—ITSM Admin Tips & Tricks will help system admins gain in-depth knowledge of the platform. Learn how you can save time and improve operations with little tricks.

Referenced Articles

• Designing a Technician Dashboard
• Example Major Incident Dashboard
• Example Project Summary Dashboard
• Using Reporting and Desktops to Provide a Status Page
• Using Web Services to Provide an Outage Dashboard/Status Page in the Knowledge Base
• Project Manager Training Guides
• Using Automation Rules to Set Ticket Priority
• 11.9 Release Notes

Speakers

Hayden Moles-Clare 
Consultant Implementation Services
TeamDynamix

Scott O'Neal 
Consultant Implementation Services
TeamDynamix