How do SLAs and Ticket Task Templates behave when a ticket's type is changed?

When a user changes a ticket's type the SLAs and Task templates applied prior to the change will remain active.  Any SLAs or Task Templates associated with the new ticket type will not be applied.

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Details

Article ID: 15348
Created
Wed 7/27/16 1:55 PM
Modified
Mon 6/29/20 4:49 PM