This article is written for individuals who will be reporting on tickets within TeamDynamix. They will need to have access to TDNext, as well as access to the ticketing application.
Overview
This report shows tickets that have been modified after being closed or put on hold.
Where to find this
Access TDNext > Ticketing Application> Desktop, and drill down into the Tickets Updated After On Hold / Close desktop module, or from the main TDNext Desktop drill into the Tickets Updated After On Hold / Close desktop module.
Using the Tickets Updated After On Hold / Close Report
For tickets to show up in this report, they must meet the following two conditions:
- The ticket is currently in an On Hold or Closed status
- The ticket modified date is after the closed date or placed on hold date
A ticket responsibility filter can also be added by editing the desktop module settings. This filter gives the following options:
- "Me (Primary)" - Filters on tickets for which the current user is responsible.
- "Me" - Filters on tickets for which the current user is responsible or tickets where the current user is responsible for at least one ticket task.