Suggested Permissions for Knowledge Centered Service roles

This article describes the roles suggested by the Knowledge Centered Service (KCS) methodology and which KB-related security permissions would typically be assigned to these roles. 

KCS recommends the following roles: 

  • KCS 1 - Candidate: A KCS Candidate can create articles, modify their own articles, and can view all articles unless they're protected with group permissions. These users will not be able to publish draft articles.
  • KCS 2 - Contributor: A KCS Contributor can create published articles and publish Candidates’ articles but cannot typically edit articles that are publicly visible.
  • KCS 3 - Publisher: A KCS Publisher can create public articles, edit public articles, archive articles, and help structure how the knowledge base is used.

The following table indicates which roles would have which KB permissions. KB permissions are assigned in a client portal application security role. 

Permission KCS 1 - Candidate KCS 2 - Contributor KCS 3 - Publisher Notes
Add Articles Yes Yes Yes All KCS users should be able to add articles. Candidates' and Contributors' articles will be reviewed by a Publisher.
Address Feedback No Yes Yes  
Always Edit Articles No No Yes  
Delete Article Feedback No No Yes  
Delete Articles No No Yes  
Edit Archived Articles No No Yes  
Edit Owned Articles Yes Yes Yes All KCS users should be able to edit their own articles, changing article settings and attributes and creating draft revisions. 
Modify Article Templates No No Yes  
Modify Categories No No Yes  
Modify Shortcuts No No Yes  
Publish Articles No No Yes This permission lets the Publisher determine which articles are published to the KB. Only the highest KCS role can publish articles.
Review and Approve Drafts No Yes Yes KCS Contributors are trusted with the ability to review drafts from Candidates and approve their contents, and also the ability to revise a published article directly. 
Review Articles No Yes Yes  
View All Articles No Yes Yes  
View Articles Regardless of Status Yes No No With this permission, KCS Candidates can articles in any status, but they still cannot see articles that are protected by group security permissions. Users with more permission can still see all articles. 
Users with View All Articles do not need this permission. 
View Knowledge Base Yes Yes Yes  
100% helpful - 2 reviews


Article ID: 107180
Fri 5/8/20 12:25 PM
Mon 9/21/20 2:21 PM