Ticket workflows let you define a process that can include approvals, web service calls, task assignments, or other steps.

Articles (14)

Pinned Article Getting Started with Web Services

Web services in workflows let you use web APIs to connect your workflow to other services. They also let you interact with TeamDynamix.

Pinned Article Web Service Auth Account Licensing

This article describes how the license used for a web service auth account is treated when totaling the license usage for an organization.

Creating a Workflow Web Service Method that Uses Google OAuth 2.0

This article demonstrates how you would create a workflow web service step that writes to a Google Sheet.

OAuth 2.0 Web Service Auth Accounts

This article outlines how to set up a workflow web service step that uses OAuth 2.0 as the authentication type.

Preparing to build a TeamDynamix web service method

To build a web service method, you first need to define a web service provider and an authentication account. This article defines what you'll need to do to start with any web service.

Using web services to change the status of a ticket

Step-by-step instructions on how to build a workflow to change the current status of a ticket.

Using web services to create a child ticket

Step-by-step instructions on how to create a second ticket that's a child of the current ticket. This builds on "Using web services to create a second ticket."

Using web services to create a second ticket

Step-by-step instructions on how to create another ticket as part of a workflow.