Many companies require that new tickets go through a ticket request system. By using a ticket request system, users cannot assign tickets to another user. When a ticket request is created, it will show up in the "Awaiting My Review" section of the Tickets module of the user's manager. The manager can then edit the ticket request as necessary and assign it to someone. See the "Tracking, Managing, And Resolving Tickets" section of this Help document for information on editing and assigning tickets.

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