Survey troubles

We have a survey that is being sent out to students which, when completed, sends a completion response to use without their information. It only lists their IP. I was wondering if there was some setting that enables this anonymity or if it was a bug? The Survey request remians "Incomplete" even after the completion response comes in. I have attached the 2 forms. One showing the request and it's status and the other with the completed survey response. These are not a real survey response. It is just test answers by me.

Tags survey configure-survey
Asked by Dallin Cawley on Thu 9/24/20 5:26 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Fri 9/25/20 9:31 AM

Hello Dawlin,

If you are sending that survey out via a Public link, it will only ever track the person's IP address that responded. When a survey is generated because of a ticket profile that it matched, the survey is sent to the Requestor and when they fill it out the response would have the requestor's name on it, but public surveys do not track name info unless you've got a question on there that would ask them to fill their name out.

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