Reports not emailing

I have 8 reports scheduled to send every Sunday morning.  Some weeks I get one or two, some weeks I get none.  All of the reports have been configured to send weekly at 8:00 am on Sundays.I need to figure out why they are not all sending.

Asked by Melanie Jones on Mon 8/3/20 11:56 AM
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Answers (2)

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Mark Sayers Mon 8/3/20 12:22 PM

Do you have any or all of these report schedules configured to only send if there are results?

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I have all of the reports configured to send even if there is no data. I have just discovered that for whatever reason, some of the reports come from our IT Help Desk account, and some from TeamDynamix, and some appear to come from myself. I don't really understand why they are coming from different senders, but that is why i am not seeing them all in my Inbox. I have rules for the ones from the IT Help Desk that go into a different folder. Same with the TDX emails. I will have to make exceptions in my rules. But at least the mystery is solved. - Melanie Jones Mon 8/10/20 9:49 AM
It could be that some of the message deliveries were attempted and at the moment their delivery was supposed to happen, too many connection threads between TDX and your email server caused it to fail to hand them off to the email server. Some of them fell back to being delivered by our fallback amazon delivery system while some may have made it through. - Mark Sayers Mon 8/10/20 1:53 PM
Will scheduled reports send from sandbox?
As an admin, where can I see a list of all scheduled reports?
Who gets notified if a scheduled report fails, the report creator, the admin, or the intended recipients?
- Bobby Jones Mon 3/1/21 3:00 PM
No, Sandbox does not support that feature. See this page for list of functionality that is not included in the Sandbox environment: https://app.teamdynamix.com/sandbox/ - Mark Sayers Mon 3/1/21 3:03 PM

Mark Sayers Mon 8/3/20 12:12 PM

Hello Melanie,

I will check into this for you as I'm not sure what could be causing this.

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