Workflow stopping unexpectedly

Trying to troubleshoot a workflow & have a couple of questions:

1.  Can workflow be confused if steps from different Stages are run at the same time?

2.  I understand there can be issues with two web services that may run at the same time in a workflow.  Is that only a concern if they are both updating the ticket data?  If one of them is a Get request to get the ticket data (in order to loop with a timer & condition step) and the other is a Patch to update the status of the ticket, would that be a problem?

For a little context:  I have a workflow that only occasionally has stopped after running one of its web services steps, with no error, and with a Choice step that sent the approval email but by the time its approval screen is viewed it says it is "not current".  I'm not able to reproduce the situation at will, though.

 

Tags workflow error stop
Asked by David Durling on Mon 6/22/20 1:51 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Mon 6/22/20 3:20 PM

Hello David,
1. I don't think so.
2. The issue isn't so much that you have them both pointed at the same ticket as much as it is that they *could* be pointed at the same ticket and taking actions against it. Whenever there is a scenario that they could run/be active at the same time then there is a potential for the workflow to hang up. The recommendation we always make is to (as best as possible) ensure they never run at the same time. Try to get them so they'll be sequential to the degree that it is possible to do so.

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Ok, thanks for confirming, Mark! - David Durling Mon 6/22/20 4:54 PM