Can We Create a New Ticket Using the Web API?

Hi,

We're hoping to automate creating some tickets using the Web API. Is this possible?  I'm just now learning how to use the TDx Web API in our Sandbox and I've figured out how to Auth, view a ticket, view a ticket feed and even update a child ticket with the parent ID.  However, I can't seem to figure out how to create a new ticket.  Any help or direction would be helpful. 

Thank You,

Mark Ballard

Tags webapi
Asked by Mark Ballard on Tue 6/2/20 3:44 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 6/2/20 4:01 PM

Hello Mark,
View our API documentation here: https://api.teamdynamix.com/TDWebApi/Home/section/Tickets#POSTapi/{appId}/tickets?EnableNotifyReviewer={EnableNotifyReviewer}&NotifyRequestor={NotifyRequestor}&NotifyResponsible={NotifyResponsible}&AllowRequestorCreation={AllowRequestorCreation}

Ensure that you are passing at *least* all of the *required* properties with appropriate values to that endpoint and it should allow you to create a ticket via API. Also, be *sure* that you are using your own organization's base domain when you call to the api, do not use api.teamdynamix.com as your base domain.

1 of 1 users found this helpful.
Thank you, I appreciate it. - Mark Ballard Tue 6/2/20 5:00 PM