Deleting tickets

Is there any way to delete multiple tickets at a time? I don't see that as an option in admin, but I wonder if our configurations are incorrect. 

Asked by Luisa Silva on Thu 1/16/20 2:58 PM
Surprised this wasn't standard as this would be HIGHLY useful. - Jamie Hollimion Wed 1/29/20 9:05 AM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Thu 1/16/20 3:03 PM

Ticket deletion is performed one-by-one manually. There is not currently a bulk delete option for them.

I'd suggest submitting an enhancement request though as this seems like a valid feature  request.

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Mark Sayers Wed 1/29/20 10:05 AM

Hello Jamie,

I'm not suggesting that it isn't a valid enhancement request, but there are other things to consider as well around a bulk delete feature, such as accidentally opting to delete a large number of tickets (in Prod vs thinking you were in Sandbox), and having an urgent need to get them restored.

It would have to be a carefully considered feature, but you can certainly request it via our "Submit a Product Idea" service listed on the Home page of this portal, and I'm sure you wouldn't be the first to ask for it!

Hopefully in the future there can be a way to incorporate a feature like this into the tool or the API or both.

Have a great day!

Sincerely,
Mark Sayers
TD Support

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