Deleting tickets
Is there any way to delete multiple tickets at a time? I don't see that as an option in admin, but I wonder if our configurations are incorrect.
Answers (2)
Ticket deletion is performed one-by-one manually. There is not currently a bulk delete option for them.
I'd suggest submitting an enhancement request though as this seems like a valid feature request.
Hello Jamie,
I'm not suggesting that it isn't a valid enhancement request, but there are other things to consider as well around a bulk delete feature, such as accidentally opting to delete a large number of tickets (in Prod vs thinking you were in Sandbox), and having an urgent need to get them restored.
It would have to be a carefully considered feature, but you can certainly request it via our "Submit a Product Idea" service listed on the Home page of this portal, and I'm sure you wouldn't be the first to ask for it!
Hopefully in the future there can be a way to incorporate a feature like this into the tool or the API or both.
Have a great day!
Sincerely,
Mark Sayers
TD Support