Is there a plan and/or a reason why "Portfolio" is not availble on the Ticket Application side
Or am I just missing it? I was asked by someone at our school and did not have a reason to give them.
Thanks
John
Answer (1)
Hi John,
You are correct that Portfolios are not accessible from within a ticketing application. The reason for this is that portfolios can be used to group up projects, requests, and tickets (even from multiple applications).
Allowing the portfolio to be accessed from a ticketing application could potentially allow users to view items to which they normally would not have access, such as tickets from other platforms.
I hope this helps to explain why we do not support viewing Portfolio information from within a ticketing application. Please let us know if you would like additional clarification or there's anything else we can do for you.
Sincerely,
Jamey Stock
TeamDynamix