Questions

checkbox Clear Tag Filter

Importing tickets with multiselect attributes

Are we able to specify multiple values for multiselect & checkbox fields when importing tickets? If so, how should the values be separated in the cell in Excel? When testing an import with one value in a multiselect field, it works. I seem...
1 Answer
David Durling Last activity on 10/8/2020 12:53:07 PM by Mark Sayers

Checkbox List value(s) not displaying on ticket comment created through web service method

I have a web service method that creates a comment on a ticket that includes the values from a checkbox list custom attribute.
When I see the comment on the ticket, however, nothing is displayed where the value(s) of the checkbox list should ...
6 Answers
Nik Craik Last activity on 5/11/2018 8:42:08 AM by Nik Craik