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Survey report that shows how many surveys were sent regardless of whether they were completed
Hi Mark,
Is there a way to set up a survey report that will give me all surveys that were sent in a month, regardless of whether the survey was completed by anyone?
In the Survey section in our Ticketing app, I can bring back every survey...
Is there a way to set up a survey report that will give me all surveys that were sent in a month, regardless of whether the survey was completed by anyone?
In the Survey section in our Ticketing app, I can bring back every survey...
2 Answers
Erin Tramble
Last activity on 11/17/2022 9:10:29 AM by Erin Tramble
Survey rules
Is it possible to set a people record or a security role or a survey with rules? Specifically, I'd like to never send a ticket survey to a specific account. Is this do-able?
2 Answers
Steve Blackburn
Last activity on 1/15/2020 9:32:34 AM by Mark Sayers
Highlighting dissatisfied survey responses
We'd like to be able to conditionally alert an email group when a ticketing survey response include a low satisfaction rating.
In other words, if the customer responds with a rating of 1 or 2 (out of 5) to "How satisfied are you" t...
In other words, if the customer responds with a rating of 1 or 2 (out of 5) to "How satisfied are you" t...
2 Answers
Steve Blackburn
Last activity on 10/21/2019 4:58:52 PM by Steve Blackburn
Survey Response Rate
We have some generic Users made in TDX for "Alumni Miscellaneous" "Person Miscellaneous" and "Applicant Miscellaneous" with school owned generic accounts assigned to them that have surveys sent to them. I just found ...
1 Answer
Kenneth Williamson Jr
Last activity on 7/17/2019 12:05:35 PM by Mark Sayers
Deleting and retaking surveys
Sent out a survey, as a test, to 2 users. They took the survey, but upon feedback, we decided to change the survey. So the 2 users deleted the survey, the survey was tweaked and when we tried to re-issue the survey to them, it won't let me beca...
5 Answers
Tracy Booth
Last activity on 2/27/2017 8:43:52 AM by Mark Sayers
Survey Report
For all survey requests sent out we'd like to see which person closed the ticket. Is there a way to get this? I've only been able to setup a report that provides info on completed surveys.
Thanks,
Stacey
Thanks,
Stacey
1 Answer
Stacey Marriott
Last activity on 10/22/2015 1:07:07 PM by Mark Sayers
Delete survey response or test survey option
Hello, I'd like to request an option to test a survey without having the test responses stick around.
1 Answer
Stacey Marriott
Last activity on 9/12/2016 9:56:12 AM by Mark Sayers
How can I tell if the Survey Request emailed out of the system?
We just started using Surveys, I can see a list of when Responses were requested, but how can I tell if they actually were emailed out of the system?
I'm asking because no one has responded or contacted our Service Desk asking if this was val...
I'm asking because no one has responded or contacted our Service Desk asking if this was val...
1 Answer
Kathy Holman
Last activity on 10/2/2015 11:17:02 AM by Kris Kennedy
Survey Visibility
We haven't used the survey functionality yet and I would like to create a survey for a project we have. I searched and the instructions and found this response - https://solutions.teamdynamix.com/TDClient/Forums/Questions/Details?ID=102590 which...
1 Answer
Barbara Herbert
Last activity on 9/9/2015 2:34:43 PM by Phil Curl
Surveys for Projects
We would like to send surveys automatically at the close of each project. We located the ability to set up surveys and send automatically for tickets but not for projects. Does this functionality exist in the current product or are surveys relega...
1 Answer
Meredith Baily
Last activity on 8/3/2015 4:18:34 PM by Kris Kennedy
Finding Surveys
Once I have created a survey, how do I go back and view or edit it properly? For the time being, I made a work-around with a survey response report that provides a link to the survey. Is there, and I sure imagine there is, a more proper way to ac...
1 Answer
Robbie Talbot
Last activity on 6/11/2015 10:29:30 AM by Drake Sigler