Questions

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Automatically Update Ticket Statuses

Is there a way to automatically update the status a ticket upon the ticket being edited in certain ways?
For example, in the department I work in, when we get a new ticket, it comes into TDX as a "New" ticket. I would like the status of the ...
1 Answer
Riley Fay Last activity on 3/18/2022 9:38:55 AM by Mark Sayers

Report of what statuses have been used in tickets

We are starting to look at metrics for tickets and the following questions have come up:
1) Is there a way to pull a report that shows how many tickets were assigned a specific status during the month. Not if the ticket is currently in a stat...
1 Answer
David Robertson Last activity on 1/13/2020 4:02:21 PM by Mark Sayers

On Hold Ticket Status in My Work

What is the reason for not being able to see/filter tickets with an "On Hold" status within the My Work application?
3 Answers
Jeremy Luring Last activity on 1/22/2016 4:13:49 PM by Mark Sayers

Restricting statuses

Is it possible to restrict use of ticket statuses to different groups of users?
1 Answer
Jackson Potter Last activity on 1/18/2016 1:54:17 PM by Mark Sayers

Renaming a Status

If we rename the Status "Open" to "Acknowledged", how will the affect the TeamDynamix canned reports on our instance?
1 Answer
Kathy Holman Last activity on 9/29/2015 5:05:33 PM by Jamey Stock

Deleting unused ticket status?

Is it possible to delete ticket statuses? I have a couple inactive ticket statuses that I'd like to remove from the report builder and ticket filter.
1 Answer
Jackson Potter Last activity on 6/30/2015 10:56:53 AM by Jamey Stock