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Automatically Update Ticket Statuses
Is there a way to automatically update the status a ticket upon the ticket being edited in certain ways?
For example, in the department I work in, when we get a new ticket, it comes into TDX as a "New" ticket. I would like the status of the ...
For example, in the department I work in, when we get a new ticket, it comes into TDX as a "New" ticket. I would like the status of the ...
1 Answer
Riley Fay
Last activity on 3/18/2022 9:38:55 AM by Mark Sayers
Report of what statuses have been used in tickets
We are starting to look at metrics for tickets and the following questions have come up:
1) Is there a way to pull a report that shows how many tickets were assigned a specific status during the month. Not if the ticket is currently in a stat...
1) Is there a way to pull a report that shows how many tickets were assigned a specific status during the month. Not if the ticket is currently in a stat...
1 Answer
David Robertson
Last activity on 1/13/2020 4:02:21 PM by Mark Sayers
On Hold Ticket Status in My Work
What is the reason for not being able to see/filter tickets with an "On Hold" status within the My Work application?
3 Answers
Jeremy Luring
Last activity on 1/22/2016 4:13:49 PM by Mark Sayers
Restricting statuses
Is it possible to restrict use of ticket statuses to different groups of users?
1 Answer
Jackson Potter
Last activity on 1/18/2016 1:54:17 PM by Mark Sayers
Renaming a Status
If we rename the Status "Open" to "Acknowledged", how will the affect the TeamDynamix canned reports on our instance?
1 Answer
Kathy Holman
Last activity on 9/29/2015 5:05:33 PM by Jamey Stock
Deleting unused ticket status?
Is it possible to delete ticket statuses? I have a couple inactive ticket statuses that I'd like to remove from the report builder and ticket filter.
1 Answer
Jackson Potter
Last activity on 6/30/2015 10:56:53 AM by Jamey Stock