Questions

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Can I associate a ticket and a configuration Item?

Hi all, I am trying to associate a ticket with a configuation item using the API but I am not seeing a method to do so?
Am I just missing the option or is this not supported?
Thank you!
1 Answer
Brandon Ferrotta Last activity on 11/9/2023 2:38:28 PM by Mark Sayers

Configuration Items: Person field - multiple/groups

In adding a configuration item attribute, there's a person type option, but unlike the default Owner field, it does not allow for Groups (or multiple people). Is there a way to allow for either groups or multiple people on a configuration item fi...
1 Answer
David Tod Last activity on 6/14/2023 2:37:51 PM by Mark Sayers

Asset/CI on Ticket Template

Is there a way to to define assets/cis for a ticket template. I know it can be added at the schedule settings, but our users would like to have it applied to a template they will manually apply. I've tried adjusting the form that is used and th...
1 Answer
Bill Harlan Last activity on 2/2/2023 9:28:32 AM by Mark Sayers

Configuration Item Owner Field Customization

Is there any way to customize the default "Owner" field in regards to Configuration Items?
Specifically, we're trying to create software CI's and when adding a the owner, who is typically an end user (non-employee/participant), we have to cli...
1 Answer
Jacob Gladfelter Last activity on 3/15/2022 8:56:24 AM by Mark Sayers

Configuration Item Relationships

I am somewhat new to CMDB configuration and I have a request that I am not sure can be done.
I have a User that wants to be able to create relationships between Configuration Items. Is this possible and if so, how is it done (what needs to b...
1 Answer
Mathew Chandler Last activity on 2/11/2022 12:29:24 PM by Mark Sayers