Questions

creating-incident Clear Tag Filter

Does TeamDynamix have a Supported URL navigation format?

I know other Vendors like CA Service Management and Service-Now support URL navigation for creating Incident or Request tickets to take customers to specific Forms.
Does TeamDynamix have a Supported URL format to link to specific Incident ...
1 Answer
Jonathan Kavanagh Last activity on 3/7/2023 4:54:42 PM by Mark Sayers

Convert service request to incident

Hi. I'm looking to convert service request (In my case a purchase item request) and convert it into an incident. This is due to the fact that after the purchase item has arrived and our technician has received the item into our storeroom, I woul...
1 Answer
Phil Thomson Last activity on 12/20/2021 10:21:51 AM by Mark Sayers

Create multiple child Incidents en masse

We have the need to create many child Incidents to a single parent Problem en masse. I've found many TDX users looking for this functionality, but have yet to find a solution to this on this forum. Examples of previous similar questions:
ht...
1 Answer
Andy Spaccio Last activity on 6/10/2020 10:48:43 AM by Mark Sayers

Can I add the "Sources" Field to a New Incident?

We are wanting to track how our Service Desk is receiving incidents. I have created the different sources in Shared Ticketing Settings but i can not find how to add that as a drop down option when you choose "New Incident." I was able to...
5 Answers
Nathan Wolter Last activity on 12/21/2016 11:26:06 AM by Mark Sayers

Error while create new issue ticket

We are getting this error when creating new issues in TD. " Error saving ticket: -4: The following errors were encountered: *ITSC Software Issue Types is required." It has happened maybe 6 times of so over the last two days. On a couple...
1 Answer
Mike Freeman Last activity on 7/15/2016 11:39:32 AM by Mark Sayers