Questions

PATCH Clear Tag Filter

Trying to run an api patch on a ticket type for a batch of tickets.

Hello All,
I am trying to update just the ticket type for a batch of tickets. My script is created in powershell and is using the patch method to try and update that field in a ticket. Everytime I run my code it gives me the following error mes...
1 Answer
Brandon Ferrotta Last activity on 6/7/2023 10:06:17 AM by Mark Sayers

PATCH to calculate a date plus 30 days

I am trying to use a Web Service to update a ticket once it is approved at a point in a workflow. I am able to update the status and create an "Effective Date" utilizing the "Modified Date" using the following code in the body:
[
{"op": "...
1 Answer
Kevin Hull Last activity on 4/20/2023 4:11:46 PM by Mark Sayers

Setting responsibility on a ticket after moving it to another app via workflow

I've been working on getting a workflow set up that moves a ticket from one ticketing app to another, but I'm running in to some issues with patching the responsibility in that same workflow.
I set up one web service method to move the ticket...
1 Answer
Curt Stewart Last activity on 10/18/2021 11:25:09 AM by Mark Sayers

Multiple Conditions and Web Service Steps

Currently we have a workflow with 5 conditions and each is followed by a web service to PATCH the ticket. The condition/web service pairs cannot run concurrently the web services will interrupt each other and not complete. There is also 5 minut...
2 Answers
Scott Cory Last activity on 1/8/2020 11:54:10 AM by Mark Sayers

Adding Contacts to Ticket through API

I'm trying to add users (contacts) to a ticket through the API. I'm trying right now through the PATCH call, but not having success thus far. Is this possible?
1 Answer
Daniel Tatum Last activity on 4/11/2019 3:11:22 PM by Mark Sayers