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Custom Notifications

Hello!
I have been asked to add additional information to auto response emails when a user creates tickets. Information is specific to services so it would need to be customized for each service that requires it. So along with the typical inf...
1 Answer
Michael Rodriguez Last activity on 11/1/2023 3:43:43 PM by Mark Sayers

Ticket request form help setting

Ticket request form help setting will not "stick". After selecting the box to initially expand all help for the form's field it does not save the state of the selection. No save button and as soon as I navigate away from the Settings tab...
4 Answers
Will Turek Last activity on 11/18/2016 12:08:19 PM by Will Turek

Expand Help

After the most recent update we are unable to find where to "Initially expand help" on request forms through the admin section. Please assist.
1 Answer
Jonathan Graves Last activity on 11/7/2016 4:21:52 PM by Mark Sayers

Admin and User Guides

I was wondering if there are updated user guides available (both admin and generic) for download, the latest I am able to find on the community site is version 8.4.
2 Answers
Nate Swanson Last activity on 10/17/2016 11:34:17 AM by Dan Adler