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Technician Not Notified Upon Ticket Creation

We have created a ticket type and assigned a group to receive notifications as the primary reviewers of the type, but one of the technicians that is a member of the group is not receiving email notifications when tickets of the type are created. ...
1 Answer
Anderson Hanchett Last activity on 7/27/2023 9:19:34 AM by Brittany Renn

API ReviewerUID not being set

I'm attempting to set the Reviewer on the ticket as it's being created via the API. I've traced the request and can verify that the ReviewerUID being sent exists as a user in the TDX Admin. However, when I look at the ticket the reviewer isn't se...
1 Answer
Brian Snyder Last activity on 10/26/2021 11:01:01 AM by Mark Sayers

How to keep reviewer (or other group/person on ticket) from being notified unless specifically selected to notify via a comment?

Is there a way to only notify a user or group when specifically selected via a comment? I'm trying specifically prevent email replies to the ticket from going to this user.
I was hoping that putting the user as a Reviewer might do it. This ...
5 Answers
David Durling Last activity on 9/19/2016 12:46:37 PM by Mark Sayers

Setting a Reviewer on a work group's tickets

How would I automatically assign a person as a reviewer for any ticket created or assigned to a team or individuals in that team? I would like to have one manager on my team be able to see all tickets for the team under the Tickets for my revie...
4 Answers
Debra Johnson Last activity on 9/8/2016 12:23:29 PM by Jason Ehmann

How Do I Change the Reviewer?

I have a follow up for this question . How do I change who the reviewer is? It keeps defaulting to the same person, and I'm not sure how to change it. Or is there a way for me to completely remove the role of reviewer? I feel like we will use re...
1 Answer
Caitlin Baer Last activity on 8/1/2016 11:15:35 AM by Mark Sayers