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Knowledge Base Search From Ticket Form
Knowledge base search (top right corner in TDNext) doesn't appear on every ticket form. Is there a way to configure KB search visibility for every ticket form?
1 Answer
Julien Rossow-Greenberg
Last activity on 2/5/2024 4:19:37 PM by Brittany Renn
Application Locks - TDX iPaaS Administration
Hello, TDX friends! I'm learning as much as possible, all things iPaaS. The extensive KB documentation for iPaaS is absolutely invaluable. There's an Application Locks tool, in the Monitoring tab for administrators. For the life of me, I can'...
1 Answer
Ron Vallejo
Last activity on 12/20/2023 10:27:36 AM by Mark Sayers
Knowledge Base Article for End Users of OneDrive Integration
I recently received a request for end user instructions for our TDX OneDrive Integration and was surprised I couldn't find a resource in this Knowledge Base. I do see the KB for configuring the integration, but not for end users. Is this someth...
1 Answer
Tianna Jensen
Last activity on 4/25/2023 1:17:02 PM by Brittany Renn
KB Attrubute Visibility - Published & Public
What KB permission is tied the "Published" and "Public" KB attributes? Some of our users can see the status of these two attributes under "Details" when looking at the main page of a KB, and others cannot. Is it possible to make those attributes ...
1 Answer
Morgan Cranston
Last activity on 9/8/2022 4:39:23 PM by Mark Sayers
KB Ready By
What constitutes as a KB that is "read" (read by history/tab)? Does a user just need to access the article, or is there some other criteria?
1 Answer
Morgan Cranston
Last activity on 8/12/2022 2:48:50 PM by Mark Sayers
Archived KB Search Results
Has anyone had any luck getting archived KBs to show up at the bottom of search results? I've tried making updates based on what is weighted but no luck.
1 Answer
Morgan Cranston
Last activity on 1/13/2022 4:37:14 PM by Mark Sayers