Questions

Is there a template I can edit for the update status page? I would like to make comment field in either one or all optional.

HI!
When doing a report for closed and resolved tickets, does it matter which one I use? Do I need to include both?

Hi,
Is there a way to create a ticket report to capture any modifications to a ticket after it has reached a particular status?
Thanks,
Tanner

Hello,
We are looking for a way to have a ticket's status be automatically updated from "Pending User" to "Open" once a user replies to us. For example, we need more information on a ticket so we update the ticket to Pending User and ask the ...

Hi folks,
We're doing a clean up activity to move a large number of tickets from Resolved to Closed status.
Is there a way to change the status of a large number of tickets at once? Best way I can figure is to use TDNext > Ticketing Ap...

Hi,
We recently added a custom attribute to all of our assets, and now we're trying to do a bulk update using the Asset Import xlsx spreadsheet.
However we don't want to alter the 'Status' of the assets, and that seems to be a required fi...

Good morning:
I would like to ask if there is a way to customize project request statuses (in the Portfolio Management application). We would like the project request statuses to be congruent with our project statuses for consistency.
Tha...

In situations where a TDX user is completing work on a ticket immediately and then resolving it, is there any point to setting the status to "in process" and then to "completed" (or resolved) immediately after that? The SLA will be fulfilled if t...

Is there a way to automatically update the status a ticket upon the ticket being edited in certain ways?
For example, in the department I work in, when we get a new ticket, it comes into TDX as a "New" ticket. I would like the status of the ...

When our technicians reply to a service request (and expect a response from the customer), they set the status to On Hold. When the customer replies, the status reverts back to the last off-hold status (in this case "In Process.") The technician ...