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Convert Ticket to Project Issue
We had a Problem ticket opened up that really needed to be made into a project. I'm in the process of doing that, but i really need to convert a bunch of child tickets that were created into Issues, but I don't see how to do that. Is there a way?
2 Answers
Lucinda Poe
Last activity on 6/5/2019 11:37:04 AM by Lucinda Poe
Convert Risk to an Issue?
I have been asked if it is possible to convert a Risk to an Issue. I don't think it is, but I suppose part of the reasoning is that once a Risk becomes a reality, it would then be an Issue to deal with.
1 Answer
David Durling
Last activity on 4/17/2019 9:17:25 AM by Mark Sayers
Global Issue Categories
Hello!
My institution frequently does construction, and the IT department is involved with the low voltage installation process. Frequently we notice issues on the job site that we have to itemize and report back to the contractor. Naturally,...
My institution frequently does construction, and the IT department is involved with the low voltage installation process. Frequently we notice issues on the job site that we have to itemize and report back to the contractor. Naturally,...
3 Answers
Brian Pederson
Last activity on 10/12/2017 3:28:40 PM by Mark Sayers
Create an Issue for Private Team
I don't seem to be able to create an Issue for my Private Team project. I was reading the kb article here: https://solutions.teamdynamix.com/TDClient/KB/ArticleDet?ID=23, and it does mention that nobody will be able to see my Private Team issues,...
1 Answer
Mark Sayers
Last activity on 8/9/2017 12:36:48 PM by Mark Sayers
My Feed Issue
Within the My Work application - under My Feed, is displaying ALL feed comments. My understanding of My Feed is that it should only be displaying comments that I've made, not every single comment made on every project within my organization, hence...
1 Answer
Dr. Hector M. Molina
Last activity on 11/16/2016 9:01:01 AM by Mark Sayers
Show client portal users -issue default
When creating an issue, in order to have the option to notify the associated Clients you are required to click.
Is there a way to have this automatically default to selected when creating a new issue?
Is there a way to have this automatically default to selected when creating a new issue?
1 Answer
Harvey Buchanan
Last activity on 8/26/2016 9:42:03 AM by Mark Sayers
Possible Bug with Assigning Issues to Client License Users
Hi Folks,
There are certain situations in which an issue may be created and the initial assignment should be to a user who is a Client license type. During a test I found that I cannot make the initial assignment to the Client because the Cl...
There are certain situations in which an issue may be created and the initial assignment should be to a user who is a Client license type. During a test I found that I cannot make the initial assignment to the Client because the Cl...
1 Answer
Tom Morgan
Last activity on 6/24/2016 1:07:35 PM by Mark Sayers
Ticketing issue
A team leader is having problems with the following:
When managing tickets under a problem, I cannot:
1. Make a mass change (close, update, etc.) to all the tickets.
2. Cannot edit the table to see who the tickets are assigned to
...
When managing tickets under a problem, I cannot:
1. Make a mass change (close, update, etc.) to all the tickets.
2. Cannot edit the table to see who the tickets are assigned to
...
1 Answer
Jeff Chatham
Last activity on 5/27/2016 2:58:59 PM by Mark Sayers