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including KB articles in default ticket notifications

Is there a way to get the default system ticket notifications to include any attached KB articles? Seems like it would be extra work to attach them separately and send the user a separate notification. Since KB articles can be linked by default i...
1 Answer
Becky Klein Last activity on 3/10/2020 12:39:02 PM by Mark Sayers

Printable KB Articles

We'd like to print only the main content of a KB article, excluding the Feedback and sidebar information. Print output could be hard copy or as a PDF. Is there an easy way to do this?
1 Answer
William Morrison Last activity on 10/16/2018 2:23:40 PM by Mark Sayers

Knowledge base review permissions

We would like to give specific individuals the ability to review Knowledgebase articles. However, since 'review articles' is specific to a security role, we think we will have to create new security roles to handle this. Is that correct? We want ...
1 Answer
Joe Allen Last activity on 4/25/2018 12:59:05 PM by Mark Sayers

Knowledgebase article approvals

Hi there,
Is there a way to designate different individuals as reviewers for Knowledgebase articles by category? I understand that 'review articles' is an option for a security role but it appears that this option is for all KB articles.
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1 Answer
Joe Allen Last activity on 3/7/2018 2:19:38 PM by Mark Sayers