Questions

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Web Service Auth Accounts (TeamDynamix API User) question

Hello,
We are getting ready to move some workflows we currently have in Sandbox to Production. There is an existing Web Service Auth Account in one of our ticketing applications and the account is named "TeamDynamix API User". The w...
1 Answer
Gabriela Barragan Last activity on 9/4/2020 9:24:42 AM by Mark Sayers

Web API: How to move 700 Tasks from one Project/Plan to another

Hi there,
How can I use the Web API to move 700 archived Tasks to another Project/Plan? Or is there another way to do it without using the API?
I used the Backlog Manager to manually move some Tasks, but that would take 2 weeks if I do 70...
1 Answer
Juswaldy Jusman Last activity on 7/20/2020 3:00:06 PM by Mark Sayers

WebAPI method Parameters From workflow

Is it possible to use the web API to set an attribute value based on a choice made in a previous workflow step?

I know we can pull parameters "From Workflow" but I am not sure how to access my choice or to see the value chosen...
1 Answer
Harrison Dragoo Last activity on 7/10/2020 3:02:30 PM by Mark Sayers

Can We Create a New Ticket Using the Web API?

Hi,
We're hoping to automate creating some tickets using the Web API. Is this possible? I'm just now learning how to use the TDx Web API in our Sandbox and I've figured out how to Auth, view a ticket, view a ticket feed and even update a chi...
1 Answer
Mark Ballard Last activity on 6/2/2020 4:01:35 PM by Mark Sayers

Web Service Call Wait time

Is there a reason why performing a web service call takes 5 minuets? I have one set up to place a comment on a ticket but it takes forever before it actually completes.
1 Answer
Harrison Dragoo Last activity on 5/19/2020 8:21:14 AM by William Cochran

Do Workflow Web Service created tickets go through automation rules?

I have a ticket type that generates additional tickets that need to be assigned to groups based off location. The new tickets are being created without an issue, but don't seem to be going through the automation rules so that they get assigned to...
1 Answer
David Robertson Last activity on 3/23/2020 9:35:18 AM by Mark Sayers

How to create new TDX ticket via API POST Method on a html form submission webpage

Hello,
I'm very new to TDX and trying to figure out how I can create a new TDX ticket using API. We have an external webpage form that our users will use to submit requests. Using the data collected, I want a ticket created with the data as d...
1 Answer
Vicky Vue Last activity on 3/13/2020 12:28:38 PM by William Cochran

403 Forbidden when using web APIs in new application.

I recently built a new application, and essentially mirrored the web service methods in it from another application.
Specifically, these are all ticket status changes. While they work without issue in our IT Tickets application, I recieve the...
1 Answer
Matthew Fechtmeyer Last activity on 8/28/2019 3:47:09 PM by Mark Sayers

API Update Ticket CORS error

I'm trying to update a ticket from an MVC C# application using ajax, but i'm getting a CORS error, tried a lot of different ajax configurations but still get the error

Any help is appreciated.

Code:
var data = JSON.stringify({ "N...
1 Answer
Jose Luis Fong Last activity on 7/17/2019 2:51:45 PM by Mark Sayers

if statements in JSON

Hello,
Does teamdynamix support JSON if statement that were adding in Draft 07 ( https://json-schema.org/draft-07/json-schema-release-notes.html )?
In this case I'm trying to set a feed comment to one thing if another field is set to true...
1 Answer
Robert Howe Last activity on 6/12/2019 9:25:04 AM by Mark Sayers

TDWEBAPI - We're there response header changes (allow-origin,etc) for 10.3?

Other than the changes listed for the people endpoint in the webapi, were their any other changes to the overall web api? We've suddenly started getting CORS errors from browser based apps that called the tdwebapi endpoints complaining about the...
1 Answer
George McDonald Last activity on 5/14/2019 11:38:30 AM by Mark Sayers

Web API in .NET Visual C#

I'm converting a ColdFusion ticketing component to C# .NET, with that I'm having one issue thus far.
In ColdFusion I can pass the ticket creation POST the RequestorEmail which will then link/sync the correct Requestor to the ticket following ...
1 Answer
Alex Haberer Last activity on 5/8/2019 4:18:21 PM by Mark Sayers

How to notify specific groups or roles in a web service method

I know Workflow Notification Steps are coming soon - but in the meantime, are we able to make web service methods that notify specific groups? I'm only able to successfully notify the Requestor using the RequestorEmail.
Example post to https...
1 Answer
David Durling Last activity on 4/29/2019 11:32:35 AM by Mark Sayers

How do we format the accounts/search API to search where the "Name" field equals a given value, such as "Admissions"?

How do we format the https://api.teamdynamix.com/TDWebApi/api/accounts/search api so that it will search on the "Name" field ? As an example, assume we want to get the accounts record for the "Admissions" department. What sh...
5 Answers
Rich Kerman Last activity on 9/18/2018 4:02:42 PM by Mark Sayers

Setting custom attributes via the web API

I'm trying to update user's custom attribute information in the system using the API. According to the API this should be do able simply by sending a list of attributes with the attribute name and it's order. I infer that I must also send the T...
1 Answer
Toben Archer Last activity on 4/27/2018 10:35:29 PM by Matt Sayers

API User modification changes Acct/Dept/DefaultAccountName to 'None'

Hello,
I'm currently trying to create a connection between TeamDynamix and Microsoft Identity Management 2016 using your API but I'm running into an issue where a users Acct/Dept field changes to 'None' after modifying a last name. The API do...
4 Answers
Pedro Rivas Last activity on 1/19/2018 3:31:55 PM by Pedro Rivas

How to Delete a User

Hello,
So in our people database, it appears that we have many duplicate accounts and we need to get to them and remove them. I was wondering is there a proper way of doing so?
I have been using the Web API for a few different things and...
2 Answers
yony fernandez Last activity on 8/17/2017 1:21:01 PM by yony fernandez

Problem with TDx webapi use for Slack integration

Our IT department are active users of Slack, and find it a very convenient tool for real time communication within the department. We are attempting to create an integration from Slack to TeamDynamix. We are using the TDx webapi's to pull infor...
6 Answers
Steve Blackburn Last activity on 5/26/2017 3:48:42 PM by Steve Blackburn

Retrieving Data from Reports using WebApi

Hi,
I have played around a bit with the APi wondering if there is a way to get the data from the reports.
Ok, so far I was able to get the reports, the specific id I needed for a report, and as well as I was able to return the collection...
5 Answers
yony fernandez Last activity on 5/9/2017 10:08:59 AM by yony fernandez

Options for updating tickets real-time using workflow

The Web API allows for some useful actions such as reassigning or updating tickets, creating new tickets, etc., that would be very useful for us except for the delay of up to 15 minutes for the web services to operate.
It sounds like the API ...
5 Answers
David Durling Last activity on 12/20/2016 10:42:05 AM by Mark Sayers

How to get Link via API to the Client Portal location of a ticket created via API

How can we get a link via API to the Client Portal for a ticket we created via API so we can send it to the ticket owner to view?
1 Answer
Kevin Cook Last activity on 12/12/2016 10:41:05 AM by Mark Sayers

Setting Phone Preference in File Import Jobs

Hello, I'm trying to set phone preference for newly updated or created users during a file import job. I've tried using "Other", "Other Phone", and Null but the users in the file are always created with the Preferred Phone op...
4 Answers
John Sommerville Last activity on 8/23/2016 1:12:16 PM by Jamey Stock

Creating New users with Web API does not allow Ticketing Applications to be added on creation

I'm attempting to Create new users and add the NewUser object into a certain ticketing application, but I've noticed that when the Web API call creates the new user, there are no errors and the user is not added into the Ticketing Application. I...
1 Answer
John Sommerville Last activity on 8/12/2016 1:32:01 PM by Jamey Stock

Rate limits for User Import Jobs

I'm attempting to upload our student user records as an import file and hitting several limits on batch uploading. Is there a standard for how many User records can be created using the File Import Process? I found the 4 MB file size limit in d...
2 Answers
John Sommerville Last activity on 8/11/2016 9:50:45 AM by John Sommerville

9.4 .NET 4.5 API Library Changes

We currently utilize the TeamDynamix API .DLLS (https://community.teamdynamix.com/downloads/53/teamdynamix-api-dlls) to convert the Web API JSON into TeamDynamix Objects. Is there any links or documentation on the 9.4 Library changes? Thanks!
3 Answers
John Sommerville Last activity on 7/15/2016 12:27:16 PM by John Sommerville

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