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Application Locks - TDX iPaaS Administration

Hello, TDX friends! I'm learning as much as possible, all things iPaaS. The extensive KB documentation for iPaaS is absolutely invaluable. There's an Application Locks tool, in the Monitoring tab for administrators. For the life of me, I can'...
1 Answer
Ron Vallejo Last activity on 12/20/2023 10:27:36 AM by Mark Sayers

Client license access to Assest/CI

Is a user with a client license able to access Asset/CI applications? For my client users the application is greyed out.
Also where do I set the default applications for a client?
We're creating some forms where we want the ticket submi...
1 Answer
Nathaniel Obee Last activity on 11/8/2022 2:59:17 PM by Brittany Renn

API method for assigning access to an application

Hello,
Is there a way to assign application access through the API? For example, grant a user access to the "My Work" application.
1 Answer
Krzystztof Chrzastowski Last activity on 9/13/2022 1:48:20 PM by Mark Sayers

Using Relationships and Developing a CMDB Between Two Applications

Hello,
We are in the very beginning of developing relationships between our assets and creating a CMDB, however we have two asset applications -- would it be possible to develop relationships/CIs between applications? Or would it be more ben...
1 Answer
Em Charny Last activity on 2/24/2022 2:30:37 PM by Mark Sayers

Setting responsibility on a ticket after moving it to another app via workflow

I've been working on getting a workflow set up that moves a ticket from one ticketing app to another, but I'm running in to some issues with patching the responsibility in that same workflow.
I set up one web service method to move the ticket...
1 Answer
Curt Stewart Last activity on 10/18/2021 11:25:09 AM by Mark Sayers

Default Application List

I am rolling out a secondary Client portal and Ticketing System. Our organization users are auto imported. Is there a way to automatically give all new users access to these applications in addition to our original ticket system?
1 Answer
Aaron Sanford Last activity on 5/20/2021 11:49:11 AM by Mark Sayers

Using groups for notification in ticket workflow

I created a new ticket application "program requests" Only two staff members are technicians in this application. All other staff are clients and place their requests through the client portal.
Once the request is placed, it must ge...
1 Answer
Terri Edney Last activity on 5/17/2021 9:58:55 AM by Mark Sayers

Does the setting "Notify Responsible or Reviewer when a user comments on a ticket" override disabled group notifications?

Hello,
Does the application setting " Notify Responsible or Reviewer when a user comments on a ticket " override group notifications being disabled for particular users, particularly when there is no individual assigned to the ti...
1 Answer
Shenandoah Bennett Last activity on 4/14/2021 2:02:21 PM by Mark Sayers

Form in multiple applications

Does anyone have a case where they have the same form being used in multiple applications? If so, did you find a way to do this without having to create the form multiple times? If you referenced the form from a Client portal different from the a...
1 Answer
David Robertson Last activity on 1/11/2021 10:38:51 AM by Mark Sayers

Creating a Ticketing Application

Creating a ticketing application requires a selection of the require field "Purpose". Is there a place to add/change/remove the elements on that list so that it more closely aligns with our organizational structure?
1 Answer
Jack Gallemore Last activity on 7/31/2020 3:56:09 PM by Mark Sayers

Is there a complete list of which items in TDX cannot be deleted after they are created?

Hello,
I've searched the solutions portal but have not been able to find a list of which types of items cannot be deleted once they are created in TDX. Can you please point me to a list or create one if it doesn't already exist. Some that I c...
1 Answer
Shenandoah Bennett Last activity on 1/10/2020 2:28:59 PM by Mark Sayers

adding members to an application

I'm trying to add a new member to an existing ticket application (i.e. applications, 'Quest intake', users, add)
However, when I try to do a search and find this person in order to add them, they aren't there. I did some checking and it seems...
5 Answers
Joe Allen Last activity on 8/21/2018 2:32:04 PM by Mark Sayers

mass add/remove applications...

Is there an easy way to either add or remove an application for a population of users?
1 Answer
Chad Martin Last activity on 9/30/2015 1:17:32 PM by Mark Sayers

Access to Admin application

There is no longer an option to check TDAdmin under Applications when doing User setup. How do I make someone an Admin? I gave the same role that I have but the new Admin cannot get to the Application.
1 Answer
Barrie Sutton Last activity on 9/10/2014 5:21:22 PM by Drake Sigler