Questions
Categories View All Categories
General Questionsresponsible Clear Tag Filter
Responsibility Assignment Behavior
Hi All,
A manager would like the desired functionality.
A ticket should have two responsible fields: one for the Responsible Group and another for the Responsible Person (from within the group).
The behavior is identical to Location/L...
A manager would like the desired functionality.
A ticket should have two responsible fields: one for the Responsible Group and another for the Responsible Person (from within the group).
The behavior is identical to Location/L...
1 Answer
Steve Cade
Last activity on 2/16/2024 1:14:06 PM by Brittany Renn
Tickets API Responsible Fields
ResponsibleUid
ResponsibleFullName
ResponsibleEmail
These are the parameters used by TDX API during ticket creation to set Responsible person.
https://help.uillinois.edu/SBTDWebApi/Home/type/TeamDynamix.Api.Tickets.Ticket
Is there...
ResponsibleFullName
ResponsibleEmail
These are the parameters used by TDX API during ticket creation to set Responsible person.
https://help.uillinois.edu/SBTDWebApi/Home/type/TeamDynamix.Api.Tickets.Ticket
Is there...
2 Answers
Tamara Buch
Last activity on 2/14/2024 9:01:56 AM by Mark Sayers
Setting responsibility on a ticket after moving it to another app via workflow
I've been working on getting a workflow set up that moves a ticket from one ticketing app to another, but I'm running in to some issues with patching the responsibility in that same workflow.
I set up one web service method to move the ticket...
I set up one web service method to move the ticket...
1 Answer
Curt Stewart
Last activity on 10/18/2021 11:25:09 AM by Mark Sayers
Mass Assign or Reassign Tickets
Hi there,
I couldn't find an answer to this.
Is it possible to do a mass re-assignment of tickets?
Scenario: We have a technician who left our employment suddenly and there were a large number of tickets with that technician as the pr...
I couldn't find an answer to this.
Is it possible to do a mass re-assignment of tickets?
Scenario: We have a technician who left our employment suddenly and there were a large number of tickets with that technician as the pr...
1 Answer
Damon Stennett
Last activity on 9/7/2021 1:57:31 PM by Mark Sayers
Ticket Workflow Approval Step requiring 2 votes to approve went to next step with only 1 vote
I'm in the process of creating a new workflow. It contains an approval step using Vote approval mode. It requires 2 votes to approve and 1 to reject. In my test the ticket was assigned to a responsible group but did not have a responsible indi...
3 Answers
Kimberly Lawrence
Last activity on 1/13/2019 9:20:08 PM by Kimberly Lawrence
Any way to assign ticket to the Current User automatically without Ticket Template?
Looking for a replacement option for the "Creator" checkbox offered under the Responsible field in Ticket Templates, which assigns the ticket to the person creating it.
Is there a way to do something like that with Forms? There isn...
Is there a way to do something like that with Forms? There isn...
5 Answers
David Durling
Last activity on 8/30/2018 12:57:52 PM by Mark Sayers
Ticket Responsibility
I created a ticket type. I assigned a default responsibility. I create a service associated with the ticket type. I create a form for the service. Submit test ticket, responsibility is NOT assigned by default. What am I missing?
When I inclu...
When I inclu...
10 Answers
Will Turek
Last activity on 1/26/2017 1:48:37 PM by Mark Sayers
person in a group and not in a group
We set a user up in TDHE into a group:
Admin > Users > (User) > Groups
We put him in the 'Endpoint Management' group and have set that as his primary group.
When we run ticketing reports, he is not showing up in group report...
Admin > Users > (User) > Groups
We put him in the 'Endpoint Management' group and have set that as his primary group.
When we run ticketing reports, he is not showing up in group report...
1 Answer
Greg Van De Mark
Last activity on 9/9/2014 5:14:34 PM by Drake Sigler