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Project Task Assignment (Multiple) Notification Template
I'm currently trying to find and edit the template for notifications about project task assignment, but I haven't been able to identify which template it is.
I have check all templates under Project and Task Notification Templates.
Can yo...
I have check all templates under Project and Task Notification Templates.
Can yo...
2 Answers
Harrison Fleisher
Last activity on 11/7/2023 8:54:22 AM by Mark Sayers
Update to service request notifications
Where do I update the template for Service request notifications?
Also, can the link to the service request ticket just created only be present if the user can actually access the ticket?
For example, when an external requester submits a ...
Also, can the link to the service request ticket just created only be present if the user can actually access the ticket?
For example, when an external requester submits a ...
1 Answer
Sarah Glatz
Last activity on 6/29/2023 12:44:10 PM by Brittany Renn
Notification Default Settings for Ticket Udpates/Edits/Comments
I have noticed that by default not many people are selected when I update/edit/comment on a ticket to receive a notification. When I "Update" a ticket, the "Requestor" is by default in the "Notify" section. Are we able to customize who is notifie...
1 Answer
Triston Martin
Last activity on 3/22/2022 2:59:55 PM by Mark Sayers
Facilities Building Services Automated Ticket Notifications
As a Facilities Associate I want to receive an automated text message when an after hours Ticket is created.
As a Facilities Associate I want to receive an automated email when an after hours Ticket is created.
As a Facilities Associate I want to receive an automated email when an after hours Ticket is created.
1 Answer
Joe Ostuni
Last activity on 12/22/2021 4:54:56 PM by Mark Sayers
Displaying lists in emails from the Notification Step
I have a checkbox list that is part of a form. The form is put through a workflow that pulls out select items to put into an email. The data is put into the email without any issues, but it is in an incorrect format from what I am wanting. I'm th...
1 Answer
Triston Martin
Last activity on 10/21/2021 10:39:19 AM by Mark Sayers
Print Custom Attribute Value
I am trying to print the custom attribute value in a notification by using {{#Custom Attribute}}{{Value}}{{/Custom Attribute}}. When I use this method, it prints both the attribute header name and the value.
Below is the notification that ...
Below is the notification that ...
2 Answers
Tyler Duncan
Last activity on 8/13/2021 12:01:09 PM by Mark Sayers
Custom Workflow - Notify Requestor and Reassign
Pardon my ignorance as I have recently inherited our TD management and am trying to see what is possible with this platform.
I'm hoping to create a workflow or something like it where it would perform two steps once completed:
1. Notify t...
I'm hoping to create a workflow or something like it where it would perform two steps once completed:
1. Notify t...
1 Answer
Kendall Johnson
Last activity on 9/25/2020 9:59:20 AM by Mark Sayers
Workflow Notifications Not Showing Feed
Why are workflow notifications not shown in the Feed of the ticket? I would like to see evidence that the notification was sent and who it was sent to.
2 Answers
Thomas Stockwell
Last activity on 7/30/2020 11:47:10 AM by Thomas Stockwell
Notification knowledge base article
Sorry if both questions has been answered or covered in an article (Looked and couldn't find anything).
When an update is added that includes a knowledge base article it includes the knowledge base article as per our notification templates...
When an update is added that includes a knowledge base article it includes the knowledge base article as per our notification templates...
1 Answer
Kevin Beattie
Last activity on 1/29/2020 10:30:36 AM by Mark Sayers
Ticket Comment Added vs Ticket Updated Notifications
I have what I'm sure is a silly question and I did look to see if there was anything in the portal prior to submitting. We have the Ticket Comment Added (Requestor) and Ticket Updated (Requestor) notifications both customized. In what scenari...
1 Answer
Kevin Beattie
Last activity on 1/15/2020 10:52:02 AM by Mark Sayers
Adding Asset/CI to notification template
Hello!
We would like to add the Asset of a system in a ticket to a custom notification in a workflow. I don't see it as a template tag. Is there another way of accomplishing this request?
Thanks
Danee
We would like to add the Asset of a system in a ticket to a custom notification in a workflow. I don't see it as a template tag. Is there another way of accomplishing this request?
Thanks
Danee
1 Answer
Danee Gunka Schwartz
Last activity on 9/24/2019 3:31:13 PM by Mark Sayers
Modify Notifications
Can you please provide an example of how you to use {{#IfConditionTrue}} ... snippet ... {{/IfConditionTrue}} in a notification template as mentioned in KB article Notification Template usage and configuration in TeamDynamix ?
Thanks!
Thanks!
4 Answers
Billie Herman
Last activity on 6/20/2018 12:08:23 PM by Billie Herman
Email notifications to clients
In our old ITSM solution we were able to send very tailored email notifications to technicians and clients based on the form that was completed. Is that possible in TDX, or how have people been handling this?
Example: We have a VPN request an...
Example: We have a VPN request an...
1 Answer
Denise Nelson
Last activity on 9/20/2017 12:03:24 PM by Mark Sayers