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User in 2 different groups

If a user is in 2 groups with 1 being the primary, how do you assign a ticket to that person while having the ticket still remain in the non-primary group? For example, a ticket is submitted to the non-primary group. "Steve," who is p...
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Kara Farmer Last activity on 6/12/2017 2:51:05 PM by Mark Sayers