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Estimated hours field in a Service Request: how to edit or set a default value
Good morning,
We are ramping up resource management and capacity planning here at UNH, and a customer wanted to know if we can set the Estimate hours field in a Service Request to a default value. A screen shot has been attached.
I ...
We are ramping up resource management and capacity planning here at UNH, and a customer wanted to know if we can set the Estimate hours field in a Service Request to a default value. A screen shot has been attached.
I ...
1 Answer
Eugene McGeehan
Last activity on 3/22/2023 10:22:14 AM by Brittany Renn
Estimated hours - assigning partial hours to a given request/ticket type
I am trying to use the Estimated Hours field for a subset of tickets to provide some benchmarks for our current capacity. We have not implemented resource management yet and actual hours time tracking at the ticket level is not really beneficial...
1 Answer
Melinda Mattox
Last activity on 5/9/2022 10:14:04 AM by Mark Sayers