Questions

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Notifications on Status Change

Greetings,
We have specific tickets (All under a specific service) that will need to notify a specific group of people when resolved/closed & Opened/Created. We are using an automation rule to assign the ticket to a specific workflow th...
1 Answer
Rik Miller Last activity on 6/27/2023 9:05:29 AM by Brittany Renn

Task Notifications in a Workflow

I recently created two workflows for a ticketing form. There is an automation rule for each workflow that applies one of the workflows depending on the nature of the ticket submitted.
In each workflow, there are many conditions. For each co...
1 Answer
Mathew Chandler Last activity on 4/6/2023 3:15:47 PM by Brittany Renn

Facilities Building Services Automated Ticket Notifications

As a Facilities Associate I want to receive an automated text message when an after hours Ticket is created.
As a Facilities Associate I want to receive an automated email when an after hours Ticket is created.
1 Answer
Joe Ostuni Last activity on 12/22/2021 4:54:56 PM by Mark Sayers

Workflow notification step - from address

We have a few workflows that use notification steps to send emails. Historically these come from "SAAS Production System Administrator <notify@teamdynamixapp.com>." Today the workflow ran and the email came from "EUS-MULTI0...
1 Answer
Peter Farrell Last activity on 3/23/2021 3:42:54 PM by Mark Sayers

Workflow notifications sent twice

Notifications within a workflow on a new app we deployed are sending twice. When the notification step plays through, it sends the notification to the recipient twice within a minute of each other. Is there a setting I'm overlooking or anything e...
1 Answer
Christopher Wagner Last activity on 8/6/2020 1:37:43 PM by Mark Sayers