Questions

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Any Way to Post a Workflow Notification Step's Info Into a Ticket Feed?

Good morning,
I've created various workflows with notification steps, and it seems as though that particular type of workflow step does not make any entry into a ticket's feed. Other workflow steps at least indicate something like, "Evaluated...
2 Answers
Nate Sakovitch Last activity on 4/13/2023 10:01:21 AM by Nick Christiansen

Adding Contacts to workflow notification

I'm working to set up a workflow for change requests and would like to be able to include all the contacts listed on a ticket in the workflow notifications. I'm not seeing a way to include them using the Recipient or Fallback roles. Would this be...
1 Answer
David Robertson Last activity on 3/18/2021 9:04:20 AM by Mark Sayers

Display Organizational ID in Notifications

We use Organizational ID to store our University ID number. In a number of notifications we send out via workflow steps, it would be helpful to display the requestor organizational ID in the notification. Is there a way to pull this information i...
1 Answer
Christopher Wagner Last activity on 3/9/2021 12:22:22 PM by Mark Sayers

Workflow notifications sent twice

Notifications within a workflow on a new app we deployed are sending twice. When the notification step plays through, it sends the notification to the recipient twice within a minute of each other. Is there a setting I'm overlooking or anything e...
1 Answer
Christopher Wagner Last activity on 8/6/2020 1:37:43 PM by Mark Sayers

Workflow Notification roles

Is it possible for everyone that has a responsibility on a ticket to be included in the workflow notification roles? In the notification roles, there is an option for Responsible. We have tickets that will open tasks on them that are waiting for ...
1 Answer
Julie Neville Last activity on 5/6/2020 2:24:00 PM by Mark Sayers

Ticket Workflow Questions - Conditional Steps, Notification Steps, Automation Rules

Our organization is in the process of migrating to TeamDynamix and I would like to leverage the Ticketing App’s Forms and Workflows to replace a custom SharePoint List/Workflow process I’ve developed. Let me set the stage.

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2 Answers
Andy Spaccio Last activity on 11/16/2023 6:16:48 PM by Michael Press