Questions

Hi there,
Trying to see if there is a way for a TDNext user to pause the ticket notification emails sent to them while they are on vacation? So far no luck. What is the recommended process for doing this? Is it controllable by the user or is ...

A tech within our department has asked if it would be possible to change the "From" field in the email notification when a ticket is created to reflect who the requester is rather than the technician who created the ticket.
I can't seem to fi...

We are using Change management and have a classification for Emergency Changes... something that is critical and needs to be done immediately and all technicians get notified via email in our work flow. Our problem is the emails look identical to...