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Ticket Tasks reporting and Duration (Work Days) field

Hi,
There is an attribute called "Duration (Work Days)" in Ticket Tasks reporting. Can you provide some clarification for the data this field represents, and clarify the difference between the ticket Age attribute (which is not avai...
1 Answer
Peter Mosinskis Last activity on 12/12/2018 2:13:20 PM by Mark Sayers

Relationship of Age with Cancelled status class on tickets

If the status on a ticket is moved up to a status in a Cancelled status class, the SLAs are satisfied, but the Age seems to keep on being counted indefinitely. Is that on purpose?
A manager trying to run reports asked about this when trying ...
1 Answer
David Durling Last activity on 10/24/2017 2:57:24 PM by Mark Sayers

How can you report on Workflow Step Aging

Within the Ticket module, you can click on 'History' to see the Start Date for that Step and the End Date for that step. I want to be able to include that information in reports so I can see how long the ticket has been in each WF step. Is there...
2 Answers
Carrie Bilko Last activity on 7/25/2023 11:30:48 AM by Anita Barrett