Questions

ticket-reports Clear Tag Filter

Scheduled Ticket Delays and Report Delivery Delays for Weekends

Hello again:
I have been able to set up a scheduled ticket for the first of each month. I wanted to ask if there would be a way to delay creation of such tickets (as well as email delivery of ticket reports) for the following Monday if the fi...
1 Answer
Anderson Hanchett Last activity on 3/1/2022 9:41:02 AM by Mark Sayers

Can the "sub-attributes" of person custom attributes (person lookup) be shown on reports?

Hello, is it possible to break out the attributes inside person custom attributes so they can be shown on reports? For instance, can I show the organizational ID of a selected person custom attribute on a ticket report? From testing this it appea...
1 Answer
Shenandoah Bennett Last activity on 11/30/2020 9:25:16 AM by Mark Sayers

Ticket Report - Tickets Needing Response

We'd like to use something similar to the canned report called "Ticket Needing Response", but would like to filter the results based upon Responsible = Current User/Me. The problem is, we cannot edit this canned report, or otherwise se...
2 Answers
Andy Spaccio Last activity on 4/29/2020 1:46:51 PM by Mark Sayers

Ticket URL in reports sent by email

In ticket reports sent by email, is there a report format or field that I can choose that will give a clickable URL for the ticket? It doesn't seem so but I wonder if I've overlooked something.
2 Answers
Steve Blackburn Last activity on 12/30/2019 1:31:22 PM by Steve Blackburn

Admins Deleting Reports Owned by Others

Hey there,
Is there a way for me, as an admin, to delete a ticketing report that isn't owned by me? I am cleaning up our reports, and it looks like there's quite a few that are owned by people who don't work for us anymore, and they haven't b...
2 Answers
Caitlin Baer Last activity on 11/30/2017 3:40:19 PM by Caitlin Baer

Report question

I am trying to configure a ticket report that will show tickets that have been commented on AFTER they were already marked closed or resolved. This happens on occasion here for a certain service offering, and when the customer comments back, they...
1 Answer
Mark Sayers Last activity on 6/9/2017 4:56:35 PM by Mark Sayers