Questions

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TD Report Workflow Approval

I'm sure the answer is no based on what I see for filters but I'm going to ask anyway.
Is there anyway to include in a ticket report when a workflow approval step is reject?
1 Answer
Kevin Beattie Last activity on 3/29/2023 3:40:53 PM by Brittany Renn

Include in Group Report Tickets with Tasks Assigned to Group

We're trying to tweak a report to show tickets of a certain variety assigned to certain groups plus tickets that contain active tasks assigned to a different group. I looked at this discussion:

https://solutions.teamdynamix.com/TDClient/196...
1 Answer
Lucinda Poe Last activity on 12/3/2019 10:02:00 AM by Mark Sayers

Including incomplete tasks in ticket report

Hi,
I have several reports set up to be able to see, by department, which tickets are still unresolved after 14+ days. In some cases, though, there may be tasks assigned to a different department than the one assigned to the ticket. So, let's...
1 Answer
Karyn O'Dell Last activity on 8/2/2018 4:56:01 PM by Mark Sayers

Ticket Count in Services (link out vs. request)

When creating a report to see the Ticket Count of a Service, does it count when the Service is just a link to another site, or does it only count when a user submits a request through an active Form? We are trying to determine if one of our Servi...
1 Answer
Mark Sayers Last activity on 12/22/2017 2:55:50 PM by Mark Sayers

Report question

I am trying to configure a ticket report that will show tickets that have been commented on AFTER they were already marked closed or resolved. This happens on occasion here for a certain service offering, and when the customer comments back, they...
1 Answer
Mark Sayers Last activity on 6/9/2017 4:56:35 PM by Mark Sayers

Missing Tickets

I wrote a simple ticket report that just reports all tickets, but a number of my tickets are not appearing on the report even though I'm not putting any parameters on the report. My staff are also having a hard time finding the tickets.

The o...
2 Answers
David Doherty Last activity on 11/2/2016 12:28:18 PM by David Doherty