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Notify Multiple Resources when Bulk/Mass Updating
When trying to update a number of tickets at once, either using Action > Update or Comment , it doesn't appear possible to notify more than one resource (Group, Responsible, Requestor, etc). Is this not possible or am I just missing something...
1 Answer
Jacob Gladfelter
Last activity on 11/30/2023 11:03:17 AM by Mark Sayers
Notify a Group on the Update screen
Hi folks,
Is there a way to Notify a Group that has not previously been involved with a ticket on the Update screen? I thought I might be able to find the TDx Group as an option in the "Notify Other Poeple" field but it doesn't seem to be the...
Is there a way to Notify a Group that has not previously been involved with a ticket on the Update screen? I thought I might be able to find the TDx Group as an option in the "Notify Other Poeple" field but it doesn't seem to be the...
1 Answer
Erin Tramble
Last activity on 10/3/2023 9:34:58 AM by Mark Sayers
Is there a setting to Notify Requester on Technician reassignment?
Could you please tell me if there is a current setting to Notify Requester on Technician Reassignment?
1 Answer
Will Tonkin
Last activity on 2/2/2023 1:01:55 PM by Brittany Renn
Automatically Notify Technicians if Ticket is Canceled
Hello:
I would like to ask if there is a way to add a particular technician to notifications if tickets are canceled with particular custom attributes selected? Would it be necessary to implement a workflow with notification steps?
Usin...
I would like to ask if there is a way to add a particular technician to notifications if tickets are canceled with particular custom attributes selected? Would it be necessary to implement a workflow with notification steps?
Usin...
1 Answer
Anderson Hanchett
Last activity on 6/21/2022 1:13:46 PM by Mark Sayers