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Help with SLAs and Alert Delivery Service found?
I am testing SLA's and other various automated functions for our organization in our instance of the sandbox. I can not get automated emails or escalation to take place using SLAs. In searching the knowledge base and questions I see several ref...
1 Answer
Josh Gariepy
Last activity on 11/1/2021 1:09:11 PM by Mark Sayers
Scheduled ticket refuses to fire off
I have a scheduled ticket to recur weekdays on Wed's at 10am. The task routinely fails to fire off automatically. I then have to go in and manually force the scheduler using the Create Now button. There's been no changes to our TD system nor the ...
1 Answer
Eric Smith
Last activity on 7/27/2016 11:44:36 AM by Mark Sayers
Fwd: TeDy option
Hello,
I received the following request and I'm not quite sure what all needs to
be enabled. Where are the options/etc found for this?
~Jeremy
---------------------------------
I was looking in TeDy and when you run a report...
I received the following request and I'm not quite sure what all needs to
be enabled. Where are the options/etc found for this?
~Jeremy
---------------------------------
I was looking in TeDy and when you run a report...
1 Answer
Jeremy Fertig
Last activity on 7/1/2016 3:26:06 PM by Mark Sayers