Questions

touch Clear Tag Filter

Can I report on the number of "touches" /edits to a ticket by a specific group?

I'd like to be able to quantify how many times my staff touches/edits/comments on a ticket (s). I can report how many tickets were created, etc, but I have many processes that tickets may have been created or assigned to a different team and th...
1 Answer
Amy Hamman Last activity on 7/17/2019 1:38:32 PM by Mark Sayers

Can Desktops Be Locked

I am heavy desktop user and am trying to transition to a touch screen tablet style device. The mobile site has almost no access to my desktop reporting. The touch interface on desktops is very difficult to use, because if I try to scroll up or do...
1 Answer
Patrick Lisk Last activity on 4/28/2016 2:52:38 PM by Mark Sayers