Questions

I have supervisory staff who want to know more about the tickets their staff receive and complete. These supervisors will never answer a ticket, so they do not need a "Technician" license. I have created multiple reports for them. I'd like to kno...

I was wondering if the Technician license assigned to the Email Service user (as described in this article: Article - Getting Started with Email ... (teamdynamix.com) ) will count toward license usage? Same question for the built in System Admin...