Questions

request-form Clear Tag Filter

Is there anyway to restrict a Service to be Public ONLY?

I have an instance where we have a ticket application may want to only use a Public form. Is there anyway to restrict the form submission to be Public ONLY?
1 Answer
Mark Sayers Last activity on 6/23/2017 3:21:42 PM by Mark Sayers

Public Forms

I am eager to try out the 9.4.1 Public Forms capability. Andrew did a great demo on the subject but he started from a form that was already created. Any change of getting a KB article or some instructions starting from scratch?
Thanks!
5 Answers
Billie Herman Last activity on 11/17/2016 4:20:20 PM by Mark Sayers

Expand Help

After the most recent update we are unable to find where to "Initially expand help" on request forms through the admin section. Please assist.
1 Answer
Jonathan Graves Last activity on 11/7/2016 4:21:52 PM by Mark Sayers

"Copy from" in create new request form not working in Ticketing Application

"Copy from" shows blank in the Ticketing Application when I try to create a new request form.
Please advise
1 Answer
Peter Baxter Last activity on 3/10/2016 9:53:29 AM by Jamey Stock

Automating Acct/Dept entry

We would like to minimize manually selecting Accounts/Departments on tickets wherever possible, for two reasons:
We have nearly 600 departments. Many are known by alternate names, abbreviations or acronyms, so searching or scrolling may p...
1 Answer
Jill Swenson Last activity on 2/25/2016 3:29:34 PM by Mark Sayers

TD Reporting

Hello —

I am working on a project to clean up some of the “junk” we’ve created in TD over the last two years. I would like to create reports that may show how frequently (or the last time) the following features were ...
1 Answer
Michael Fiszlewicz Last activity on 2/2/2016 3:48:35 PM by Mark Sayers