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Is there anyway to restrict a Service to be Public ONLY?
I have an instance where we have a ticket application may want to only use a Public form. Is there anyway to restrict the form submission to be Public ONLY?
1 Answer
Mark Sayers
Last activity on 6/23/2017 3:21:42 PM by Mark Sayers
Public Forms
I am eager to try out the 9.4.1 Public Forms capability. Andrew did a great demo on the subject but he started from a form that was already created. Any change of getting a KB article or some instructions starting from scratch?
Thanks!
Thanks!
5 Answers
Billie Herman
Last activity on 11/17/2016 4:20:20 PM by Mark Sayers
Expand Help
After the most recent update we are unable to find where to "Initially expand help" on request forms through the admin section. Please assist.
1 Answer
Jonathan Graves
Last activity on 11/7/2016 4:21:52 PM by Mark Sayers
"Copy from" in create new request form not working in Ticketing Application
"Copy from" shows blank in the Ticketing Application when I try to create a new request form.
Please advise
Please advise
1 Answer
Peter Baxter
Last activity on 3/10/2016 9:53:29 AM by Jamey Stock
Automating Acct/Dept entry
We would like to minimize manually selecting Accounts/Departments on tickets wherever possible, for two reasons:
We have nearly 600 departments. Many are known by alternate names, abbreviations or acronyms, so searching or scrolling may p...
We have nearly 600 departments. Many are known by alternate names, abbreviations or acronyms, so searching or scrolling may p...
1 Answer
Jill Swenson
Last activity on 2/25/2016 3:29:34 PM by Mark Sayers
TD Reporting
Hello —
I am working on a project to clean up some of the “junk” we’ve created in TD over the last two years. I would like to create reports that may show how frequently (or the last time) the following features were ...
I am working on a project to clean up some of the “junk” we’ve created in TD over the last two years. I would like to create reports that may show how frequently (or the last time) the following features were ...
1 Answer
Michael Fiszlewicz
Last activity on 2/2/2016 3:48:35 PM by Mark Sayers