Questions
Categories View All Categories
General Questionskcs Clear Tag Filter
KCS Workflow in TDX
Hello,
Currently in TDX our service desk follows these steps:
Answer Call/Read email Open the person's profile in TDNext Create Ticket Choose form by using the search field in the new ticket window We are trying to shift ...
Currently in TDX our service desk follows these steps:
Answer Call/Read email Open the person's profile in TDNext Create Ticket Choose form by using the search field in the new ticket window We are trying to shift ...
1 Answer
James Dickert
Last activity on 2/3/2020 2:07:13 PM by Mark Sayers
Identifying KB Articles with Feedback
We are implementing KCS and part of that methodology is the concept of "Fix it/Flag it" where knowledge workers flag a KB article with suggested changes or modifications to make it better or to update it if it's incorrect. This Flag It...
2 Answers
Mendi Benigni
Last activity on 12/8/2017 3:22:42 PM by Karen Compton