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KCS Workflow in TDX

Hello,
Currently in TDX our service desk follows these steps:
Answer Call/Read email Open the person's profile in TDNext Create Ticket Choose form by using the search field in the new ticket window We are trying to shift ...
1 Answer
James Dickert Last activity on 2/3/2020 2:07:13 PM by Mark Sayers

Identifying KB Articles with Feedback

We are implementing KCS and part of that methodology is the concept of "Fix it/Flag it" where knowledge workers flag a KB article with suggested changes or modifications to make it better or to update it if it's incorrect. This Flag It...
2 Answers
Mendi Benigni Last activity on 12/8/2017 3:22:42 PM by Karen Compton