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Checkbox List values in Notification Templates
Is there a way to make the selected values for a Checkbox List in notification templates appear on a new line for each value? Or at least be separated by a comma? Currently they appear all in one long sentence (see attachmed) and there's no way t...
1 Answer
Mariah Rible
Last activity on 5/16/2023 2:50:40 PM by Mark Sayers
Custom Workflow Notifications for Non-Technicians
Hello, TDX Team:
I am working on a workflow that sends a notification to a hard-coded email address. The built-in notification step on workflows does not allow the addition of specific recipients if they do not have access to the ticketing ap...
I am working on a workflow that sends a notification to a hard-coded email address. The built-in notification step on workflows does not allow the addition of specific recipients if they do not have access to the ticketing ap...
1 Answer
Anderson Hanchett
Last activity on 4/19/2023 1:18:34 PM by Mark Sayers
Difference between ModifiedDate and UpdateCreatedDate?
Some default notification templates include both the UpdateCreatedDate and ModifiedDate variables, while others only include one. What is the difference between the two?
1 Answer
Theo Kell
Last activity on 2/1/2023 8:56:06 AM by Brittany Renn
Hiding Values from Ticket Update Comments
Greetings all,
We have a use case in which we want to provide updates to ticket attributes (status, custom attributes, etc.) and add a comment, but would like to only show the comments as part of that update, rather than make two separate upd...
We have a use case in which we want to provide updates to ticket attributes (status, custom attributes, etc.) and add a comment, but would like to only show the comments as part of that update, rather than make two separate upd...
2 Answers
Joshua Dearborn
Last activity on 3/26/2020 10:18:05 AM by Lucas Friedrichsen
Include whole feed in notification emails.
Is there a tag that can be added that will insert the entire "feed" into notification emails? Many of our users have never and will never log in and use the TDClient web interface. We'd like them to be able to see the history of comment...
1 Answer
Kyle Bedwell
Last activity on 1/28/2020 10:44:02 AM by Mark Sayers
Notification description apostrophe
I recently made some changes to our notifications and maybe this issue was already there or I've created it. Now when a new request is received it displays %#39; rather than an apostrophe. Is there something I have removed that I can reinstate?...
1 Answer
Kevin Beattie
Last activity on 1/24/2020 8:57:18 AM by Greg Van De Mark
Associated KB articles not appearing in Ticket Updated notifications
When we use the "Knowledge Base Article" out-of-the-box attribute to associate a KB article when updating a ticket, and choose to notify the Requestor (or anyone for that matter), the resulting email simply says that the KB article was ...
3 Answers
Ryan Miranda
Last activity on 6/14/2018 1:59:34 PM by Mark Sayers
Store images for email notifications
Hello,
We are improving our notification templates that are driving the emails sent out to our users. I would like to include an image within one of the notifications. Is there a place in TDX that I can store images and reference the URL fro...
We are improving our notification templates that are driving the emails sent out to our users. I would like to include an image within one of the notifications. Is there a place in TDX that I can store images and reference the URL fro...
1 Answer
Mark Sayers
Last activity on 10/6/2017 4:38:55 PM by Mark Sayers
Using Custom Attributes in Notification Templates
Is the Custom Attribute template tag tied to the custom attributes that are created for tickets? If so, how does one use that tag to grab one of the custom attributes? The directions in the help text aren't helpful.
5 Answers
Ron Vallejo
Last activity on 3/30/2018 7:34:34 PM by Matt Sayers
Custom attributes - Not Sending Via Ticket Notification Template
I have an automation rule set up to email a shared email address whenever a ticket with a specific type or service is created.
From what I can tell, this email is using our "Ticket Created (Requestor) Template" which shows that Cust...
From what I can tell, this email is using our "Ticket Created (Requestor) Template" which shows that Cust...
1 Answer
Sara Solland
Last activity on 3/10/2016 10:07:21 AM by Sara Solland