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Checkbox List values in Notification Templates

Is there a way to make the selected values for a Checkbox List in notification templates appear on a new line for each value? Or at least be separated by a comma? Currently they appear all in one long sentence (see attachmed) and there's no way t...
1 Answer
Mariah Rible Last activity on 5/16/2023 2:50:40 PM by Mark Sayers

Custom Workflow Notifications for Non-Technicians

Hello, TDX Team:
I am working on a workflow that sends a notification to a hard-coded email address. The built-in notification step on workflows does not allow the addition of specific recipients if they do not have access to the ticketing ap...
1 Answer
Anderson Hanchett Last activity on 4/19/2023 1:18:34 PM by Mark Sayers

Difference between ModifiedDate and UpdateCreatedDate?

Some default notification templates include both the UpdateCreatedDate and ModifiedDate variables, while others only include one. What is the difference between the two?
1 Answer
Theo Kell Last activity on 2/1/2023 8:56:06 AM by Brittany Renn

Hiding Values from Ticket Update Comments

Greetings all,
We have a use case in which we want to provide updates to ticket attributes (status, custom attributes, etc.) and add a comment, but would like to only show the comments as part of that update, rather than make two separate upd...
2 Answers
Joshua Dearborn Last activity on 3/26/2020 10:18:05 AM by Lucas Friedrichsen

Include whole feed in notification emails.

Is there a tag that can be added that will insert the entire "feed" into notification emails? Many of our users have never and will never log in and use the TDClient web interface. We'd like them to be able to see the history of comment...
1 Answer
Kyle Bedwell Last activity on 1/28/2020 10:44:02 AM by Mark Sayers

Notification description apostrophe

I recently made some changes to our notifications and maybe this issue was already there or I've created it. Now when a new request is received it displays %#39; rather than an apostrophe. Is there something I have removed that I can reinstate?...
1 Answer
Kevin Beattie Last activity on 1/24/2020 8:57:18 AM by Greg Van De Mark

Associated KB articles not appearing in Ticket Updated notifications

When we use the "Knowledge Base Article" out-of-the-box attribute to associate a KB article when updating a ticket, and choose to notify the Requestor (or anyone for that matter), the resulting email simply says that the KB article was ...
3 Answers
Ryan Miranda Last activity on 6/14/2018 1:59:34 PM by Mark Sayers

Store images for email notifications

Hello,

We are improving our notification templates that are driving the emails sent out to our users. I would like to include an image within one of the notifications. Is there a place in TDX that I can store images and reference the URL fro...
1 Answer
Mark Sayers Last activity on 10/6/2017 4:38:55 PM by Mark Sayers

Using Custom Attributes in Notification Templates

Is the Custom Attribute template tag tied to the custom attributes that are created for tickets? If so, how does one use that tag to grab one of the custom attributes? The directions in the help text aren't helpful.
5 Answers
Ron Vallejo Last activity on 3/30/2018 7:34:34 PM by Matt Sayers

Custom attributes - Not Sending Via Ticket Notification Template

I have an automation rule set up to email a shared email address whenever a ticket with a specific type or service is created.
From what I can tell, this email is using our "Ticket Created (Requestor) Template" which shows that Cust...
1 Answer
Sara Solland Last activity on 3/10/2016 10:07:21 AM by Sara Solland