Questions

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Editing Tickets: Which fields are reported as edited in the feed?

I sometimes see in a ticket feed that a ticket was edited but there is no detail on what was edited. What fields, when edited, have the detail show up in the feed? With this information, I can at least tell for these tickets it was something else...
4 Answers
Greg Van De Mark Last activity on 7/26/2017 10:22:40 AM by Mark Sayers

On Hold Tickets do not appear in My Accomplishments when Closed

Some technicians at BMC enjoy using the Accomplishments feature under My Work, but have found that if a ticket was on hold, and they update it changing the status to Closed, the ticket does not appear in the Accomplishments list. If a ticket is c...
1 Answer
Megan Clark Last activity on 6/1/2017 3:13:39 PM by Megan Clark

Problem with TDx webapi use for Slack integration

Our IT department are active users of Slack, and find it a very convenient tool for real time communication within the department. We are attempting to create an integration from Slack to TeamDynamix. We are using the TDx webapi's to pull infor...
6 Answers
Steve Blackburn Last activity on 5/26/2017 3:48:42 PM by Steve Blackburn

Storing Skype chat session in a ticket

We are planning to use Skype chat for client support. We would like to store the session details in a TD ticket. With this, we are envisioning the chat session content would be stored in the Description field. Is there a character limit? Any ...
1 Answer
Barbara Herbert Last activity on 5/22/2017 3:02:37 PM by Jamey Stock

Knowledge Base images look side-by-side in preview but not after saved

I added two images to a Knowledge Base article, the images are supposed to be side-by-side. They show side correct in preview, but when I save and go back to look at the article they show one after another.
The Source code shows no paragraph...
2 Answers
Kathy Holman Last activity on 4/24/2017 4:09:59 PM by Kathy Holman

Is there a way to export out the tickets calendar?

An institution might want to build something that monitors TD for maintenance activities that spawn from Change Activity Board meetings, Is there a way that an institution can build something to pull in these Maintenance Activities. maybe via the...
3 Answers
Marcus Demas Last activity on 3/6/2017 9:43:41 AM by Marcus Demas

What limitations does the source box in the KB Edit have?

What are the limits for putting in custom code in the source box of KB? I am currently trying to make a drop down that is based off an other drop down to guide people to the right article/section. I have tried a few different methods and they work...
3 Answers
Jeremy Zelasko Last activity on 11/18/2016 12:31:58 PM by Jackson Potter

Service Catalog

I am in the process of adding services to the Service Catalog within TD. Is it possible to customize the attributes on the New Service form (attached)? For example, I have a customer who would like me to add some additional fields to their servic...
3 Answers
Michael Fiszlewicz Last activity on 11/4/2015 9:52:26 AM by Michael Fiszlewicz

License type for SOAP/API Automation user

Hi Everyone,
Does anyone know what type of license would be required for automating things via soap/api without the BEID? For instance, we are writing a script that pulls a report dataset via soap and it appears that a license is required, bu...
1 Answer
Ryan McVicar Last activity on 1/12/2017 10:11:58 AM by Mark Sayers

Total Estimated Hours

Is the field Total Estimated Hours available to flow project request work. If not, at what point does it become available.

Is it mandatory? If not, can we make it mandatory?
1 Answer
Harvey Buchanan Last activity on 8/31/2016 9:59:42 AM by Robert Osur

Why does the Tags field always display on Tickets?

I removed the Tags field from my Internal Form, yet it still appears on tickets.
1 Answer
Kathy Holman Last activity on 8/18/2016 1:10:59 PM by Kathy Holman

Moving tasks within Card Wall (between iterations)

Is there a way to move a task from the card wall from one iteration to another?
2 Answers
Jennifer Weldon Last activity on 1/23/2018 12:28:31 PM by Aly Lamb

Release 9.4 - Time charging to Project request

In the upcoming 9.4 release, there is a new feature where we can charge time towards a project request - can the time roll into the project details once the request gets converted into a project? Could you provide more details on this?
3 Answers
Namrata Mediratta Last activity on 8/19/2016 4:44:48 PM by Robert Osur

How do we get the links in email to direct to https not http?

We need our links to direct to HTTPS not http. How do we change the settings in our environment to do that?
10 Answers
Kevin Cook Last activity on 8/19/2016 3:46:50 PM by Matt Sayers

Android users seeing e-mail notifications in tiny font

Hello! I have a user who has a Nexus 5 Android device running OS 6.01, and is using the native e-mail client to connect to an Office 365 account through which he receives TD incident notifications. The connection type is ActiveSync. These message...
2 Answers
Lee Silverman Last activity on 6/23/2016 10:59:17 AM by Matt Sayers

Automating ITSM Ticket Assignments

We are in the early stages of planning for implementing ITSM. One of the questions that has come up is about how tickets can be auto-assigned to Service Desk technicians. Our current software allows a round-robin distribution of tickets to member...
3 Answers
Lena McLain Last activity on 6/17/2016 1:08:52 PM by Jamey Stock

API Update Ticket

I am using C# to update a custom attribute on an existing ticket. All the APIs work, except when I am trying to post the update for the custom attribute. I am getting an error message saying, "Requestor Type is required" however, I do...
10 Answers
Chase Willden Last activity on 5/20/2016 11:57:02 AM by Mark Sayers

Continue ticket workflow based on notification recipient reply

Is this type of thing possible with ticketing and workflows?
1. User fills out ticket form, requesting access to a campus system. Fills out fields for supervisor name and type_of_request (Finance, HR, etc.)
2. Ticketing workflow sends an ...
3 Answers
Phillip Martin Last activity on 7/27/2016 11:10:33 AM by Kathy Holman

Ticket Creation Issues

I have a question that has stumped me for a little while. One of my employees is trying to create a ticket for a new incident and she keeps getting the error message below:


I have checked this multiple times, and I am positive tha...
4 Answers
Adam Buys Last activity on 9/2/2016 1:26:46 PM by Mark Sayers

Where can I get documentation on how to create/build project templates?

Where can I get documentation on how to create/build project templates? I've searched for it in the kb search and it came up with some results, but I need better documentation on how to create/build project templates? Can you help?

Than...
3 Answers
Anh-Thien Nguyen Last activity on 4/21/2016 9:46:03 AM by Jamey Stock

Can Workflow branch around a step in the Project Request Workflow

It would be nice to have multiple paths in the Request workflow. We would like all requests end at the step before Approved. We have 5 steps. If we approve at any step, workflow goes to the Approve status where we cannot change anything. We would...
1 Answer
Barrie Sutton Last activity on 4/20/2016 4:34:04 PM by Jamey Stock

Azure SSO authentication?

Are there any plans to add Azure as an SSO authority. We recently had a massive DDoS attack and we'd like to have an offsite method to resolve into TD instead of a local SSO authority.
1 Answer
Forrest Ewen Last activity on 8/19/2016 2:59:50 PM by Matt Sayers

TDWebAPI: GroupIDs

Having trouble getting GroupIDs posted as Json Aysync to: people/newuser through the TDWebAPI.
'SET GROUPS
myuser.GroupIDs = New List(Of Integer)
myuser.GroupIDs.Add(4068)
But after posting this is part of the response:
"Pe...
1 Answer
Jonathan Graves Last activity on 4/15/2016 2:14:13 PM by Phil Curl

Client Portal Headers and Anchor Links are not compatible

When creating client portal articles and utilizing anchors for specific locations within the page, when an anchor link is selected, the page scrolls to the anchor link, but the actual starting-point appears to be "hidden" behind the top...
3 Answers
Josh Thompson Last activity on 10/31/2018 1:49:02 PM by Kirsten Petersen

Is there a plan and/or a reason why "Portfolio" is not availble on the Ticket Application side

Or am I just missing it? I was asked by someone at our school and did not have a reason to give them.
Thanks
John
1 Answer
John Marshall Last activity on 4/13/2016 9:19:04 AM by Jamey Stock

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