Questions

License-permission Clear Tag Filter

License type access defaults

Hi there,
If I am creating a new security role, and I choose a license type, then click 'select defaults', does that automatically provide me with the access permissions checked, that are the TeamDynamix pre-set defaults or are the boxes che...
1 Answer
Cynthia Mullaney-Evans Last activity on 2/2/2024 12:54:34 PM by Brittany Renn

Reporting Permissions

Hello,
I cannot find any permissions that are specific to ticket reports. Does access to creating reports in the ticketing app fall within... (see below)
Modules Tickets Tickets is a comprehensive ITSM application th...
1 Answer
Michaela Rolseth Last activity on 3/20/2018 9:53:49 AM by Mark Sayers

KB Article Import and Administrator Role

The KB Article Import feature only seems to be available with Admin access. We have individuals that need the KB Article Import feature, but not necessarily any other Admin type access. As Administrators, we can disable applications when granting...
1 Answer
Cindy Rodriguez Last activity on 8/24/2016 4:14:59 PM by Mark Sayers

Attempting to give access to a student employee for the user portal. Currently has access to the client portal

I am attempting to provide access to a student employee who will be responsible for building workflows and forms for different services and cannot seem to have him log into the user portal successfully. He is able to log into the client portal wi...
1 Answer
Angela O'Leary Last activity on 8/23/2016 11:27:02 AM by Mark Sayers