Questions

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Client license access to Assest/CI

Is a user with a client license able to access Asset/CI applications? For my client users the application is greyed out.
Also where do I set the default applications for a client?
We're creating some forms where we want the ticket submi...
1 Answer
Nathaniel Obee Last activity on 11/8/2022 2:59:17 PM by Brittany Renn

Client Licensed user responsible for a workflow task

Based on a response on this question https://solutions.teamdynamix.com/TDClient/Forums/Questions/Details?ID=102328: Clients can however be an approver of a step in a ticket workflow, but if that step is set as a task step, then the client cannot ...
1 Answer
Kristi Lawson Last activity on 9/18/2018 3:31:59 PM by Mark Sayers

Possible Bug with Assigning Issues to Client License Users

Hi Folks,

There are certain situations in which an issue may be created and the initial assignment should be to a user who is a Client license type. During a test I found that I cannot make the initial assignment to the Client because the Cl...
1 Answer
Tom Morgan Last activity on 6/24/2016 1:07:35 PM by Mark Sayers

Client license type and ability to receive email notices

Even though I can add users with a Client license type to groups, it seems the users do not receive email notifications sent to the group like other users with Technician licenses do. Is there any way to make that happen? My intent was to allow...
3 Answers
David Durling Last activity on 3/18/2016 4:55:02 PM by David Durling

Can a User with a Client License Type be Responsible for a task in TD?

Can I add a User with a client license to a task on a project plan or to a task on a ticket?
2 Answers
Marcus Demas Last activity on 6/23/2015 2:23:23 PM by Jason Ehmann