Questions

Restricting access to tickets within the ticketing app

Is it possible to make certain tickets not visible/accessible to certain people who have access to a ticketing application in TDNext?
I was under the impression that this can be done using the "Groups" section of the ticket "Type" in admin cl...
1 Answer
Bodek Frak Last activity on 3/27/2023 4:47:03 PM by Brittany Renn

Subscribe to release notifications

Is there a way to subscribe to release notifications to be proactively made aware of releases?
1 Answer
Lisa Leonard Last activity on 3/27/2023 4:52:09 PM by Mark Sayers

Prompt for notifications

Is there a way in Projects to prompt for notification rather than auto notify?
1 Answer
Lisa Leonard Last activity on 3/27/2023 4:30:57 PM by Mark Sayers

Change Report owner in Analysis

How do we change the report owner on a report in analysis if the report owner has left the company?
1 Answer
Annette Howard Last activity on 3/27/2023 2:38:24 PM by Brittany Renn

Create Project tasks / update Percent Complete with API?

Hi there,
I saw a previous post saying that you cannot create new project tasks via the API. I just want to make sure that is still the case or if there are any plans to do this in the future.
Second question, I am trying to update the 'P...
1 Answer
Ryan McKenna Last activity on 3/24/2023 10:18:09 AM by Brittany Renn

Contract Forms

Is there a way to edit the layout of the contract form? I see the option for an asset form. Please advise.
1 Answer
Michael Gonzalez Last activity on 3/23/2023 3:55:03 PM by Brittany Renn

Unable to Configure MS Auth 2.0 Email Monitor

Please see the screen capture ( https://app.screencast.com/U1ghuw4IIQYkJ ) and let me know what is missing from our configuration
I am trying to create a new email auth account using MS Auth2.0 I am logged into TDAdmin as myself and have bee...
1 Answer
Tevis Boulware Last activity on 3/23/2023 10:18:02 AM by Mark Sayers

Estimated hours field in a Service Request: how to edit or set a default value

Good morning,
We are ramping up resource management and capacity planning here at UNH, and a customer wanted to know if we can set the Estimate hours field in a Service Request to a default value. A screen shot has been attached.

I ...
1 Answer
Eugene McGeehan Last activity on 3/22/2023 10:22:14 AM by Brittany Renn

iPaaS Connector Extended Action

I'm working with the iPaaS Salesforce connector and I've added an action for a Salesforce Upsert. I needed to create a custom data type which defines the fields of a Salesforce object (for example Contacts) to use as the Request Body Data Type. ...
1 Answer
Cory Morgan-Berg Last activity on 3/21/2023 5:34:16 PM by Carrie Willis

footer customizations

I've been working on some potential updates to our notification messages, and trying to figure out the difference between each.
We've got a number of notification footers that appear to have been created, but there's nothing in any of them. S...
1 Answer
Becky Klein Last activity on 3/20/2023 4:54:55 PM by Mark Sayers

Restrict People Import updates to only username

I see People Import uses Primary Email Address to match for updates. Since it is possible that incorrect email addresses can be entered in our HR and SIS systems. It is possible that a new user can match an existing user on preferred email addres...
1 Answer
Chuck Renninger Last activity on 3/20/2023 3:40:53 PM by Mark Sayers

Include feed/comment data in TDX report

Hello,

I would like to be able to include the most recent update/comment from a ticket feed that is not marked as private in a TDX Report.

I found another thread here ( https://solutions.teamdynamix.com/TDClient/1965/Portal/...
1 Answer
Seth Long Last activity on 3/20/2023 3:10:20 PM by Brittany Renn

workflow approval access denied

I have a ticket that was submitted that has a workflow where the Requestor's manager has to approve the request. In this case, the Requestor's manager only has a Client license (which my understanding is that this is not an issue). In this case...
1 Answer
Mathew Chandler Last activity on 3/20/2023 11:45:51 AM by Mark Sayers

Existing ticket behavior for workflow and time

Hello,
I had a couple questions about the expected behavior of an existing ticket different features:
Updating the Service of an existing ticket -> should it automatically apply the workflow of the new Service? Or does the workflow ...
1 Answer
Phuong Hoang Last activity on 3/17/2023 2:28:59 PM by Mark Sayers

How do you stop workflow/web services if a ticket has been resolved?

Finding that when a ticket has been resolved or cancelled or if an approval is rejected that the WF will not stop. Any Tasks, notifications, etc keep running. How do you stop this?
1 Answer
Chrissie Kenny Last activity on 3/17/2023 1:54:27 PM by Brittany Renn

Associate a reply-by-email token when reply was sent to technician

When an end user removes the "reply to" email address associated with a ticket response and sends the email directly to the technician responding, is there a way for the technician to associate any additional replies back to the ticket feed via t...
1 Answer
Kelly Vanderpool Last activity on 3/17/2023 1:39:30 PM by Mark Sayers

Project Task Report by Resource with latest comments/feed

I am looking to create a report that will identify all project tasks assigned to a resource that will include the latest comments or feed information.
Could not find a field under the Tasks Report builder that matched up to comments or feed.
1 Answer
Mark Juzwiak Last activity on 3/17/2023 9:14:04 AM by Brittany Renn

Desktop created in TDAdmin: make public?

One of the latest enhancements of making desktops created in TDAdmin linked so that we don't have to manually roll out desktop changes to everyone is wonderful. I want to make those desktops public, but https://solutions.teamdynamix.com/TDClient...
1 Answer
Greg Van De Mark Last activity on 3/16/2023 4:53:28 PM by Brittany Renn

Clarification regarding changing a Group Name

There was a previous question about the changes required if a group name is changed. Could you clarify your answer regarding responsibility fields/filters?
Does this mean that reports that filtered on the old group name would need to be upda...
1 Answer
Ann Gerwitz Last activity on 3/16/2023 3:45:59 PM by Mark Sayers

Remove Feedback from KB Articles

Hello,
Is there any way to remove potentially offensive feedback that is left on a KB article?
1 Answer
Scott Cory Last activity on 3/16/2023 12:56:57 PM by Mark Sayers

Actual Times Report

Am I missing something? I can't find priority to add to the columns.
We have a manager who would like to see the priority of each item that has time logged against it so that they can make sure the higher priority things are getting the time ...
1 Answer
Tanya Anderson Last activity on 3/16/2023 10:00:18 AM by Mark Sayers

Setting up WebServer Providers

We currently are not using webservices with TDX but I would like to experiment a bit. I am not a web programmer, nor do I pretend to be, question about setting up the initial web service user - we use SSO at our organization will this user be ...
1 Answer
Darla Bury Last activity on 3/15/2023 12:18:54 PM by Brittany Renn

Asset Name Filter without spaces

I have a request from my Asset Management team; they are wanting to create a report in TDX and look for assets with or without a space.
1 Answer
Bryan Weist Last activity on 3/15/2023 11:32:32 AM by Mark Sayers

Days in status

Hello,
Is there a counter or way to calculate the days a ticket spends in a status? This would help pinpoint problem areas or where tickets are stalled.
1 Answer
Shannon Sharon Last activity on 3/15/2023 10:05:16 AM by Mark Sayers

Task Template via Workflow

Is it possible for a workflow to add a task template to a ticket?
1 Answer
Scott Cory Last activity on 3/15/2023 9:26:55 AM by Mark Sayers

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