Hi there, is there any possibility that the default, TeamDynamix style sheet be posted in the Knowledge Base?
Thanks, Tevis
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Is there "patch" API endpoint for KB articles? In particular, I want to be able to change the status of an existing KB article? There is a similar "patch" endpoint for tickets, but I don't seem to be able to find an endpoint...
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I recently made some changes to our notifications and maybe this issue was already there or I've created it. Now when a new request is received it displays %#39; rather than an apostrophe. Is there something I have removed that I can reinstate?...
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I have to admit I am a bit confused on being able to view KB articles.
Here is our use case:
There is a service/form that a technician fills out to create a draft KB article, we then create the KB article through Web Methods and the workf...
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Hello, there.
If I had the time I would test this myself (but you know how that goes), and we have a technician who is accessing API endpoints through a special account/user name (to allow for limited permissions). However, when you look at...
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I am looking to create a workflow with an approval step, but the person that would be responsible for that approval step is going to be every changing and highly dependent on the circumstances.
Is it possible for the reviewer to designate who...
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When creating a workflow you have the option of associating it with a service(s). My question is when creating a ticket with the API does it honor this dependency? And are there specific requirements? I was hoping to be able to create a ticket an...
1 Answer
We originally started using TDX for projects and set up a gmail account and pointed the "Email Server" and "Email Replies" in Admin to it. This was a brand new gmail account dedicated to TDX traffic. Now that we've added tic...
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Hello,
I'm sorry if this has already been answered somewhere - my search didn't seem to be giving me good results.
Is there a setting or something somewhere to have a form override an existing ticket type when chosen? I'm working with on...
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With the ability to create separate client portals added in November we are now splitting out some of our departments and I have an access question.
For a technician in TD Next to select a service from a specific client portal would they need...
1 Answer
When creating a ticket task report, we see the following as the only fields available under Responsibility: Group Unassigned, Responsibility, Unassigned. Yet the report help shows several more choices. People are looking for Resp Group to add t...
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Our monitored email accounts to import email requests into tickets is currently a Google account in which Less Secure Apps is enabled to allow TDX to read and monitor the inbox. It was recently announced by Google that they will no longer be enab...
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We're looking at how to simplify our work flows, see below for why. My thought process:
1) Workflow has Choice step: Issue resolved
2) Text box is filled out with how the issue was resolved (would be nice to make text in this box mandator...
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Is there any way to delete multiple tickets at a time? I don't see that as an option in admin, but I wonder if our configurations are incorrect.
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We have a practice where survey responses that meet a set of criteria are considered negative responses, and we had a process set up in our old ticketing system where every negative response was emailed to IT management so that we could take imme...
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When users separate from the university, we manually convert them from TDx "User" back to "Customer". Is there an API we can use to accomplish this?
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I have what I'm sure is a silly question and I did look to see if there was anything in the portal prior to submitting. We have the Ticket Comment Added (Requestor) and Ticket Updated (Requestor) notifications both customized. In what scenari...
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Is it possible to set a people record or a security role or a survey with rules? Specifically, I'd like to never send a ticket survey to a specific account. Is this do-able?
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We are looking at automating provisioning users in Sandbox when a training request is created in Prod. Here is what we'd like to be able to do:
1) Ticket created by user to request training is approved by Manager/Supervisor.
2) Workflow i...
1 Answer
Hello,
I've seen that Ticket Templates may be going away, so this question could be moot.
I've got some users who have developed Ticket Templates instead of forms in order to cut down on the number of custom attributes (assigning a specif...
1 Answer
Hi,
We have over 100 projects that need to be deactivated. Is there a way to do that in bulk, or do we have to deactivate them one at a time?
Thanks,
Jeanine
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Is there any tool, or report, that automatically generates a site map for submission to search engines?
Thanks, Tevis
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Hi,
I have a question regarding using the TD API for project requests from our PMO Executive Director:
Can we use the API to submit a project request directly to the “submitted” status, specifically: Are we able to map to cust...
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We are starting to look at metrics for tickets and the following questions have come up:
1) Is there a way to pull a report that shows how many tickets were assigned a specific status during the month. Not if the ticket is currently in a stat...
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Hello, I have created a ticket workflow task that is assigned to a specific person; however, other TDNext users that access the ticket who are not part of the responsible group, can not only see the task, but are able to "Mark Complete"...
1 Answer