Hello, we have a fairly simple workflow that has a final step that updates a ticket (in another application), and then the current ticket is closed. The ticket is closed at this point in the workflow, and the following system-generated email goe...
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We are a new TeamDynamix customer and looking to add all our users to a few groups. I see the API method at https://solutions.teamdynamix.com/TDWebApi/Home/section/UserManagement#POSTapi/people/bulk/managegroups but we do not have a developer ...
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I would like to do a bulk import of existing departments for a new custom attribute. How can this be done?
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I have a user wondering if it is possible to merge existing tickets into a newly created project request.
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Is there a detailed reference on the attributes for a People record (other than what is listed in the People API)?
We are preparing to transition to a new identity management system and are reviewing the mapping and logic, that populates t...
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Hello. Is there a Ticket API endpoint that manipulates ticket workflows? I want to un-attach an existing workflow and re-attach another. Is this possible?
The alternative is to have a single workflow and split the paths (I am looking for a...
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Hello,
When we notify a user through TDX, it sends out an email and it displays in their user information in the format of First name, Last name in our inbox. Our environment uses the format of Last name, First name when displaying the cont...
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I'm trying to find a way to notify a particular college CIO when a user from that college submits a specific kind of ticket. I thought I would set up and account attribute to indicate which CIO is associated with each college (our colleges are s...
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Hi there, we are reusing a card wall for testing purposes, through the Web API. We can "reset" the cards back to 0% Complete, and all the statuses back to "New". This is working fine, except if there are subtasks in a card, th...
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I attended the webinar for the new release and know that Sandbox will be unavailable on 06/18. Does this start and stop at a specific time?
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Is it possible to report on each comment/response made in the life of a service request? If so, what would be the recommended way to do so?
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My organization is currently comparing and validating the data as extracted from the SQL Server and as reported in the TDX Reporting feature on the back-end of the website. When we compare date and timestamps as pulled form the server and dates v...
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Good afternoon,
When a person creates a project request and chooses a requester other then themselves, the creator of the request is set as the requester and the person who was listed as the requester is changed to the sponsor. Is there anywa...
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Good morning.
In Workflows, there is a "Collector" step that waits for a set of concurrent steps to complete. Is there an equivalent "Collector" task, or a way to emulate a "Collector" task in a task template?
...
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Hi,
I wanted to check if there is a way to use the PeopleImport file to update a user's Group membership.
Thanks,
Jorge
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I know we can protect fields and grant specific users in groups access to those protected fields, but are there any options we may have for protecting attachments that are added to requests? One of our areas has some sensitive attachments that ma...
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We have setup some datefield ticket attributes that included as a field in a report, and exported to excel, get exported as UTC-10:00 instead of UTC or the timezone my company is in.
For the purpose of the example below, we are in PDT (UTC-7:...
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I am attempting to create tickets via the API in Java and keep receiving a SocketTimeoutException. I'm curios if there are any known issues. This happens most often when attempting to login. I have the timeout on both connecting and read set to 2...
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When I log in as an admin or technician and fill out a ticket for a client and add a contact name, I have access to the entire people database.
When I log in as a client and fill out the ticket and add a contact name, it seems I only have acc...
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We have three different shifts. Daytime and Evening and Saturdays. How does anyone use SLAs in a similar situation?
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If the system in unavailable for an upgrade, but a report is scheduled to be executed and delivered via email during that time, what is the expected behavior? Will the report queue and be delivered later?
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Do we have an API for our knowledge base? We are creating a new IT webpage and would like to be bale ot search it.
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I created a new Project Template and marked it Global. None of the other PM's in my organization can see it. Any idea why?
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Is there a limit to the number of rows/tasks that can be added to a Waterfall Plan?
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A user is receiving a notification of a ticket being created and I can't figure out where is is coming from? The workflow and the ticket type does not have the person as someone that should receive a notification. Below is what was sent to the us...
2 Answers