Questions

Error when updating a user using the api

Hello,
I am trying to update an existing user using the api - https://smith.teamdynamix.com/SBTDWebApi/api/people/<UID>.
However, i encounter an error "{"ID":-1,"Message":"Could not edit user: You can...
1 Answer
R A Last activity on 11/19/2019 4:10:18 PM by Kris Kennedy

Ticket Workflow Questions - Conditional Steps, Notification Steps, Automation Rules

Our organization is in the process of migrating to TeamDynamix and I would like to leverage the Ticketing App’s Forms and Workflows to replace a custom SharePoint List/Workflow process I’ve developed. Let me set the stage.

...
1 Answer
Andy Spaccio Last activity on 11/19/2019 1:32:01 PM by Mark Sayers

From Child to Parent

From a Parent ticket (i.e. a Change), I can click into the Children tab and then select and navigate to a Child ticket.
Is there a way from the Child ticket to identify and quickly navigate to the Parent? I see the Parent ticket identified i...
2 Answers
Steve Blackburn Last activity on 11/18/2019 4:19:31 PM by Steve Blackburn

How to change project manager (v11)

I am an alternate project manager on a project and the end date of the project has not been hit. I used to be able to change the project manager by going to the project resources and Actions > Change Manager. I no longer see the change mana...
1 Answer
Greg Van De Mark Last activity on 11/18/2019 1:31:59 PM by Mark Sayers

Project Intake Form - Should the user be Logged in

Hello
Can a user create a project intake form with being logged into TDx. We have a business requirement that they need to be able to access the intake section without being logged in.
Thanks
2 Answers
Meena Murali Last activity on 11/18/2019 1:59:19 PM by Mark Sayers

Unable to Authenticate into API

Hello, I having been testing on creating a Knowledge base article into a Client Portal Knowledge base, using the following API method (working then Sandbox):
https://service.uoregon.edu/SBTDWebApi/api/2027/knowledgebase
I created a new us...
2 Answers
Tevis Boulware Last activity on 11/18/2019 3:48:39 PM by Mark Sayers

Reasons why email messages end up in the "unsuccessful" folder

I've maintained a list of reasons why email messages get into the "unsuccessful" folder:
Damaged TDX code at the bottom - https://solutions.teamdynamix.com/TDClient/1965/Portal/Forums/Questions/Details?ID=103421 The ticket n...
1 Answer
Greg Van De Mark Last activity on 11/15/2019 10:39:07 AM by Mark Sayers

Completed Workflow Placing Ticket On Hold

We want to have a completed workflow place the ticket on hold for a certain period of time (e.g. 6 months or 1 year). Is this possible?
1 Answer
Scott Cory Last activity on 11/14/2019 12:06:11 PM by Mark Sayers

Connecting TDX to Azure Dev/Ops

I created a web hook in Azure Dev/Ops as per this article but when I test it , it errors with a bad request error.
I'm using my sandbox. What is the issue?
https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=49695
5 Answers
Joe Allen Last activity on 11/15/2019 10:33:52 AM by Joe Allen

Web Request Blocked

Hi TeamDynamix,
I'm encountering a problem with sending a file to the people api (SBTDWebApi/api/people/import). I have generated the bearer token and am using it in the request. I am initiating the request via postman. I do recieve a 200 OK ...
1 Answer
Justin Ploe Last activity on 11/12/2019 2:46:02 PM by Mark Sayers

Cascading Attributes

Good morning,
It appears that you can not add a cascading attribute to a survey. For example, if you have a multiple choice question such as how did you submit your request: online, via email, in person, other, if other is chosen, there canno...
1 Answer
Debra Hitch Last activity on 11/12/2019 10:14:21 AM by Mark Sayers

KBA Approver Access

How do I give someone access to approve KB articles?
1 Answer
Alex Oquendo Last activity on 11/12/2019 9:45:02 AM by Mark Sayers

Giving User Rights to Create KB Article Categories

How do I give someone rights to create articles and categories in the knowledgebase?
1 Answer
Alex Oquendo Last activity on 11/11/2019 10:59:17 AM by Mark Sayers

Workflow comparison - Comparing two entered attribute values

Hi.
I am working to build a work flow based on a transition of the work flow from another system to TDX.
Is there a way where we can do a compare on what is entered in a custom attribute (a text box) with a regular attribute (in this cas...
1 Answer
John Miller Last activity on 11/11/2019 1:00:54 PM by Marcus Demas

Client Portal going to Default

Hello. I am testing out the new Client Portal application and I am not having any problems configuring the portal and when I enter the portal without signing in, the default "Home" customized home page appears. However, when I sign in...
1 Answer
Tevis Boulware Last activity on 11/8/2019 4:39:31 PM by Tevis Boulware

email replies

It looks like a ticket was merged with another ticket. Then when a email reply came in, it erred because the token was pointing to a ticket that no longer existed. Does that mean that TDX cannot redirect an email reply to the ticket that the orig...
1 Answer
Joe Allen Last activity on 11/8/2019 2:31:09 PM by Joe Allen

Form based "Notify Requestor"

Is it possible for a given ticketing form to hide the "Notify Requestor?" checkbox and to default it to always off?
1 Answer
Steve Blackburn Last activity on 11/8/2019 11:24:24 AM by Mark Sayers

Sticky groups override?

Is there a way to override the "sticky-group" assignment? We have a group called "Creative Assignment". When a ticket comes in for our Creative Services team, someone from the Creative Assignment group will then assign the tic...
2 Answers
Larry Farmer Last activity on 11/8/2019 1:42:31 PM by Larry Farmer

Username creation via People Import API

Hi,

When I send an import file via the API...
Is there anything on the TeamDynamix side that automatically changes the case of the value passed for User Name or Auth User Name?
For example, if the file has this for User Name: U...
1 Answer
Jorge Gasca Last activity on 11/8/2019 11:53:56 AM by Mark Sayers

creating new contacts

Hi there,
We turned on the 'Enable Requestor Creation' switch on our email monitor rule in one of our ticket systems.
Yesterday we got an email from a person with email 'anjali.ukrani@uwdeca.com'. But this person was in our identity mana...
1 Answer
Joe Allen Last activity on 11/7/2019 3:55:05 PM by Matt Sayers

Project Milestones Report

Is it possible to create a report like the standard Milestones report that displays Milestones for more than one project at a time? I'd like to be able to produce such a report for all projects of a set project-type.
3 Answers
Steve Blackburn Last activity on 11/8/2019 3:25:20 PM by Caitlin Baer

Workflow Not Being Added to Ticket

I created a Workflow for an approval. There is only one step the approval that is being sent to the requestor. When a ticket is submitted the workflow is not being added to the ticket. I have attached pics of the workflow and it added to the serv...
1 Answer
Alex Oquendo Last activity on 11/6/2019 1:38:38 PM by William Cochran

Web Service Method Requestor

Working through the create second ticket example provided below for one of my workflows, and hoping I can get some help on the Requestor field. If I want the second ticket to be the same requestor as the original how would this be achieved? It ma...
2 Answers
Kevin Beattie Last activity on 11/7/2019 1:45:18 PM by Danee Gunka Schwartz

AppID Update via API

My question is about updating the AppID of a ticket. Is it possible to update/change it without having the need to update any other fields or attributes? This question is from the use of a third-party software we have to mass patch attributes of ...
1 Answer
Isaac Malmstrom Last activity on 11/6/2019 10:43:43 AM by Marcus Demas

Updating user name via API

Hi everyone,
I wrote a script to update a specific user (later, i would like to update many users...)
I want to update the username via the api. Is this possible?
I'm using the endpoint: POST https://api.teamdynamix.com/TDWebApi/api/...
1 Answer
Jorge Gasca Last activity on 11/5/2019 4:02:20 PM by Matt Sayers

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