Hello,
I am trying to update an existing user using the api - https://smith.teamdynamix.com/SBTDWebApi/api/people/<UID>.
However, i encounter an error "{"ID":-1,"Message":"Could not edit user: You can...
1 Answer
Our organization is in the process of migrating to TeamDynamix and I would like to leverage the Ticketing App’s Forms and Workflows to replace a custom SharePoint List/Workflow process I’ve developed. Let me set the stage.
...
1 Answer
From a Parent ticket (i.e. a Change), I can click into the Children tab and then select and navigate to a Child ticket.
Is there a way from the Child ticket to identify and quickly navigate to the Parent? I see the Parent ticket identified i...
2 Answers
I am an alternate project manager on a project and the end date of the project has not been hit. I used to be able to change the project manager by going to the project resources and Actions > Change Manager. I no longer see the change mana...
1 Answer
Hello
Can a user create a project intake form with being logged into TDx. We have a business requirement that they need to be able to access the intake section without being logged in.
Thanks
2 Answers
Hello, I having been testing on creating a Knowledge base article into a Client Portal Knowledge base, using the following API method (working then Sandbox):
https://service.uoregon.edu/SBTDWebApi/api/2027/knowledgebase
I created a new us...
2 Answers
I've maintained a list of reasons why email messages get into the "unsuccessful" folder:
Damaged TDX code at the bottom - https://solutions.teamdynamix.com/TDClient/1965/Portal/Forums/Questions/Details?ID=103421
The ticket n...
1 Answer
We want to have a completed workflow place the ticket on hold for a certain period of time (e.g. 6 months or 1 year). Is this possible?
1 Answer
I created a web hook in Azure Dev/Ops as per this article but when I test it , it errors with a bad request error.
I'm using my sandbox. What is the issue?
https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=49695
5 Answers
Hi TeamDynamix,
I'm encountering a problem with sending a file to the people api (SBTDWebApi/api/people/import). I have generated the bearer token and am using it in the request. I am initiating the request via postman. I do recieve a 200 OK ...
1 Answer
Good morning,
It appears that you can not add a cascading attribute to a survey. For example, if you have a multiple choice question such as how did you submit your request: online, via email, in person, other, if other is chosen, there canno...
1 Answer
How do I give someone access to approve KB articles?
1 Answer
How do I give someone rights to create articles and categories in the knowledgebase?
1 Answer
Hi.
I am working to build a work flow based on a transition of the work flow from another system to TDX.
Is there a way where we can do a compare on what is entered in a custom attribute (a text box) with a regular attribute (in this cas...
1 Answer
Hello. I am testing out the new Client Portal application and I am not having any problems configuring the portal and when I enter the portal without signing in, the default "Home" customized home page appears. However, when I sign in...
1 Answer
It looks like a ticket was merged with another ticket. Then when a email reply came in, it erred because the token was pointing to a ticket that no longer existed. Does that mean that TDX cannot redirect an email reply to the ticket that the orig...
1 Answer
Is it possible for a given ticketing form to hide the "Notify Requestor?" checkbox and to default it to always off?
1 Answer
Is there a way to override the "sticky-group" assignment? We have a group called "Creative Assignment". When a ticket comes in for our Creative Services team, someone from the Creative Assignment group will then assign the tic...
2 Answers
Hi,
When I send an import file via the API...
Is there anything on the TeamDynamix side that automatically changes the case of the value passed for User Name or Auth User Name?
For example, if the file has this for User Name: U...
1 Answer
Hi there,
We turned on the 'Enable Requestor Creation' switch on our email monitor rule in one of our ticket systems.
Yesterday we got an email from a person with email 'anjali.ukrani@uwdeca.com'. But this person was in our identity mana...
1 Answer
Is it possible to create a report like the standard Milestones report that displays Milestones for more than one project at a time? I'd like to be able to produce such a report for all projects of a set project-type.
3 Answers
I created a Workflow for an approval. There is only one step the approval that is being sent to the requestor. When a ticket is submitted the workflow is not being added to the ticket. I have attached pics of the workflow and it added to the serv...
1 Answer
Working through the create second ticket example provided below for one of my workflows, and hoping I can get some help on the Requestor field. If I want the second ticket to be the same requestor as the original how would this be achieved? It ma...
2 Answers
My question is about updating the AppID of a ticket. Is it possible to update/change it without having the need to update any other fields or attributes? This question is from the use of a third-party software we have to mass patch attributes of ...
1 Answer
Hi everyone,
I wrote a script to update a specific user (later, i would like to update many users...)
I want to update the username via the api. Is this possible?
I'm using the endpoint: POST https://api.teamdynamix.com/TDWebApi/api/...
1 Answer