Questions

Reminder for upcoming Due Date

Hi all,
Can TDx send notifications to prime responsible of a ticket a set time ahead of a due date? This is so people are notified, let's say, 3 days prior to a due date.
Damon

1 Answer

Damon Stennett Last activity on 4/8/2024 4:38:10 PM by Mark Sayers

Report on reassigned/transferred tickets.

Hello all!
I have been asked if a report could be created for tickets a particular group has reassigned to others. I took a looks at the filtering list for a ticket report, and nothing jumped out. Does anyone know if this can be done?

1 Answer

Michael Rodriguez Last activity on 4/8/2024 1:45:09 PM by Brittany Renn

SmartSheet IPaaS Authentication

It appears that the only way to create a Credential into the SmartSheet Connector is through a Secret/ID Pair:

However, our Smartsheet instance only provides a Token. Is there an authentication method for Smartsheet that can use a "har...

1 Answer

Tevis Boulware Last activity on 4/11/2024 10:29:26 AM by Mark Medaugh

Filter on task responsible person group

What filter can I use to show a task's group responsibility when the task is assigned to a person? For example, a task is created for the Business Services group. Then, a member of the Business Services group takes the task. The task resp changes...

1 Answer

John Anderson Last activity on 4/5/2024 4:27:37 PM by Mark Sayers

Accessing Web Service Step Response Variables in a Notification Step in a Workflow

Hi there,
Is it possible to access a web services step stored response variable in a notification step for a workflow?
For example, I am pulling the assets assigned to tickets in a web services step and storing the response body in a vari...

1 Answer

Emiko Bell Last activity on 4/5/2024 1:31:48 PM by Mark Sayers

Adding links to Desktops

Good Afternoon,
I am in the process of creating a 'one stop shop' for our student help desk staff in a TD desktop. I've pulled in everything I am looking for so far successfully. One question I have that I can't get to seem to work as expec...

2 Answers

Randi Buckley Last activity on 4/5/2024 1:11:32 PM by David Tod

Groups showing all tickets

I have noticed that some Accounts/Groups when looking at Ticket Request on the Client Portal. Can view all tickets for that group, regardless of being a contact on that request or not. While there are some Accounts\Groups that can only see the re...

1 Answer

Keyon Farrier Last activity on 4/5/2024 1:08:10 PM by Brittany Renn

Asset Import and Protected Fields

I am trying to mass upload some assets. I have a protected attributes labeled "License Key". When I try to upload the import spreadsheet, it does not give me the option to map the license key column to the "License Key" attribute. It doesn't even...

1 Answer

Zack Cameron Last activity on 4/5/2024 9:34:33 AM by Mark Sayers

Need updated API for Assets and CIs sandbox connector for TDX

Hi Team,
I have a query in iPaaS, I am trying to implement automation of warranty date from dell warranty site and update in asset details where I am finding it difficult to add this particular detail only rather than editing all other values...

2 Answers

Bhanu Prakash Reddy Baddam Last activity on 4/4/2024 2:31:01 PM by Bhanu Prakash Reddy Baddam

QR code in Ipaas

Hi wanted to know if there is a way I can use a template that generates a qr code from html to grab a url from a textbox element on a form to produce the qr code from that url.

2 Answers

Matt Hoadley-Jager Last activity on 4/4/2024 11:30:30 AM by Matt Hoadley-Jager

Testing new asset app only shows 300 items

I have imported 900 items into a new asset app. When clicking assets to view all, it only lists (300). I tried searching and it seems all are in there. Any idea why it only lists 300 max, and what is the best way to get a view of all assets?

1 Answer

Matt Cook Last activity on 4/3/2024 4:07:27 PM by Mark Sayers

Adding a Hyperlink to Help Text

I am attempting to try and add a hyperlink to an attributes help text? Is there an easy way to do this? I am unable to find any options?

1 Answer

Chrissie Kenny Last activity on 4/3/2024 2:29:01 PM by Mark Sayers

Edit Standard Field Setting

Hello,
We recently went in and created ~120 forms using a template form. I only just realized that a couple of the fields in the template form had custom help text assigned to them. These fields are standard fields in TDX such as Acct/Dept an...

1 Answer

Riley Fay Last activity on 4/3/2024 10:57:54 AM by Brittany Renn

Adding a Plan to a Project Request

I would like to add a Plan to a Project Request. When I go to Admin>Portfolio Planning>Types>Type>Project Sections and try to add the Plan Section to the Type it is grayed out and will not let me check the box. What am I missing?

1 Answer

Jeffrey Wormley Last activity on 4/3/2024 1:58:16 PM by Mark Sayers

Webservice Account Credentials

Hi,
In testing https://support.einsteinmed.edu/TDAdmin/EC907A1C-A5B8-423A-B989-B2165ED67FDF/2739/WebServiceMethods/Index/#/4299/edit , I get a message that I don't have access to the account.
Does that refer to https://support.einsteinm...

1 Answer

Sheila McBride Last activity on 4/2/2024 1:30:53 PM by Brittany Renn

Showing people who report to themselves in a report?

We have some individuals who are set up to report to themselves in Windows AD, and that's how they get imported into TD as well. Is there a way to filter for this on a report or in a query so that we can see a list of people who have the same nam...

1 Answer

Kay Masters Last activity on 4/1/2024 12:37:34 PM by Kay Masters

New App with Email Monitoring and Replies

Hi,
I know I'm being a little obtuse about email monitors, but I'd like your advice on this scenario:
We want to start an application that will receive alerts from various security and monitoring systems and create tickets. We will want ...

1 Answer

Sheila McBride Last activity on 3/29/2024 4:31:50 PM by Brittany Renn

View Only in Assets

Good Afternoon,
Is there a way to set users up with 'view only' access in Assets? I am not finding that there is.
Thank you,
Randi~

1 Answer

Randi Buckley Last activity on 3/29/2024 4:18:51 PM by Brittany Renn

WebService Method Body

Hi,
Mark had helped me set up some web services, at least one of which I must edit. However, when I got to do so, the body tab is not active. Is there something I am missing?

1 Answer

Sheila McBride Last activity on 3/29/2024 12:32:04 PM by Brittany Renn

Update Tasks Permissions

Hello, for the security role permission, "Update My Assigned Tasks Only Restricts a user from updating tasks to which they are not assigned. This permission is ignored if the user also has the "Update Tasks" permission."
Two questions.
Do...

1 Answer

Tevis Boulware Last activity on 3/29/2024 12:26:24 PM by Brittany Renn

Sandbox Refresh - Scheduled: Monday April 8th, 2024

Hello --
Based on how I am reading the documentation ( https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=133132 ) the Spring 2024 Sandbox refresh will occur on: April 8, 2024. Any new work, in the Sandbox (https://plann...

1 Answer

Daniel Epley Last activity on 3/28/2024 5:06:22 PM by Brittany Renn

iPaaS: impact of changing connector definition on published flows

If I change a connector definition, does that impact published flows, or do those flows make use of the connector as defined at the time they were published?

1 Answer

David Tod Last activity on 3/29/2024 12:28:05 PM by Brittany Renn

TDX Global Support Email

Hi,
We had something odd happens with https://support.einsteinmed.edu/TDNext/Apps/2739/Tickets/TicketDet.aspx?TicketID=25154898 .
First, we are not sure how Jennifer Alexander got on this ticket. She is not in TDX and doesn't appear t...

1 Answer

Sheila McBride Last activity on 3/28/2024 3:10:21 PM by Brittany Renn

Speed up repeat step (for loop, etc) in iPaaS test mode?

Good morning!
Is there a way to speed up execution of repeat steps (for loops, etc) in test mode of a flow in iPaaS?
Thank you,
Marissa

1 Answer

Marissa Kawinski Last activity on 3/28/2024 4:52:56 PM by Brittany Renn

Update room details using API

I'm attempting to use the API endpoint https://solutions.teamdynamix.com/TDWebApi/api/locations/{id}/rooms/{roomId} to update a room. I am using Python for this request. Here's the relevant parts of my code:
data = { 'Name' : ...

1 Answer

Justin Hart Last activity on 3/27/2024 4:40:07 PM by Mark Sayers

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